Senior Product Manager, Buy & Track

About Thrive Market

Thrive Market was founded in 2014 with a mission to make healthy and sustainable living easy and affordable for everyone. As an online, membership-based market, we deliver the highest quality healthy, and sustainable products at member-only prices, while matching every paid membership with a free one for someone in need. Every day, we leverage innovative technology and member-first thinking to help our over 1,600,000+ members find better products, support better brands, and build a better world in the process. We are also a Certified B Corporation, a Public Benefit Corporation, and a Climate Neutral Certified company. Join us as we bring healthy and sustainable living to millions of Americans in the years to come.

The Role

Thrive Market’s Product Management team is looking for a highly quantitative, strategic, and technical Senior Product Manager to lead efforts related to our cart, checkout, post-order, tracking, and self-service flows. The ideal candidate is a full-stack PM – comfortable and experienced in both optimizing the user experience for conversion improvements as well as working on vendor API integrations.

Responsibilities

• Develop and execute product strategies to optimize our members’ experience in the purchase and post-purchase steps of their journey.
• Constantly identify opportunities to reduce friction in the order path and improve order conversion rates, and optimize average order value (AOV).
• Work cross-functionally with engineering, design, analytics, and partner teams to bring these strategies to life across all platforms—desktop, mobile web, and native apps.
• Collaborate closely with the operations team to optimize the post-order tracking experience.
• Collaborate closely with the member services team to improve automated self-service capabilities.
• Leverage quantitative and qualitative data to drive decision-making, test hypotheses, and execute A/B testing to enhance the member experience.
• Define KPIs and metrics to measure the success of your initiatives.
• Analyze market trends, competitor strategies, and user behavior to inform product enhancements that keep Thrive Market competitive.
• Work closely with engineering and development teams to ensure business needs are translated into actionable product requirements, creating measurable deliverables that drive business growth.

Qualifications

• 5+ years of product management experience, with experience in both backend/tools and frontend of E-commerce
• Demonstrated experience in creating, communicating, and executing product roadmaps
• Proven track record of successfully launching, measuring, and iterating on features
• Strong expertise in data-driven decision-making, including A/B testing and user behavior analysis
• Experience with API integrations, internally or vendors
• Excellent collaboration skills and experience working closely with cross-functional teams such as engineering, merchandising, and marketing
• Strong project management skills, able to juggle multiple priorities and deadlines in a fast-paced environment
• Deep empathy for the customer journey and an affinity for Thrive Market’s mission to bring affordable, healthy products to all members
• Experience optimizing an e-commerce funnel is preferred
• Experience implementing and optimizing self-service chat tools is a plus
• Experience with online grocery is a plus
• Experience with our main tools – JIRA, Amplitude, Figma– is a plus

Belong to a Better Company

• Comprehensive health benefits (medical, dental, vision, life and disability)
• Competitive salary (DOE) + equity
• 401k Employer Match
• 9 Days of Observed Holidays
• Flexible Paid Time Off
• Subsidized ClassPass Membership with access to fitness classes and wellness and beauty experiences
• Ability to work in our beautiful co-working space at WeWork in Playa Vista and other locations
• Free Thrive Market membership with exclusive employee discount
• Coverage for Life Coaching & Therapy Sessions on our holistic mental health and well-being plat