Senior Product Specialist - Specialty Diagnostics
Thermo Fisher ScientificSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Veterinary Diagnostics, Laboratory Equipment, Animal HealthIndustries
Requirements
Candidates should possess a Bachelor's degree in a related field, along with at least 5 years of experience in a technical support or diagnostics role, and a strong understanding of veterinary clinic operations, including diagnostic applications, financial limitations, and workflow processes. The ideal candidate will have the ability to create and deliver training presentations clearly and effectively, and must be able to work independently and make appropriate decisions with accuracy and timeliness.
Responsibilities
The Diagnostics Technical Specialist will provide onsite support to veterinary clinics, laboratory research, and veterinary academic settings, assisting with implementation, training, operation, and problem resolution of veterinary diagnostics products. They will be responsible for identifying and quantifying clinic pain points, developing and implementing workflow processes to improve customer experience, responding to technical requests, providing guidance and training, completing daily activity documentation, and collaborating with Area Business Managers and Diagnostic Solutions Consultants to identify opportunities for product adoption and expansion.
Skills
Onsite technical support
Troubleshooting
Diagnostics implementation
Workflow improvements
Customer training
Product installation
Customer service
Report writing
Customer relationship management
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N/ACompany Stage