Diagnostics Business Analyst (Hybrid)

Summary

The Diagnostic Business Analyst will provide critical insights into solar fleet performance, manage the Asset Monitoring and Diagnostics team’s service queue, and structure business requirements for the Snowflake data warehouse. This role requires strong analytical abilities, fluency in SQL, familiarity with Business Intelligence platforms (Sigma/Tableau), and experience with cloud-based DBMS—especially Snowflake.

We are seeking a data-driven analyst with a solid understanding of the solar industry. You will be responsible for transforming complex data into actionable insights using advanced modeling and business intelligence tools. Strong project management, communication skills, and the ability to convey technical concepts to non-technical stakeholders are essential to being successful in this role.

This position is open to candidates located near one of our Centers of Excellence: New Orleans, LA; Houston, TX; Salt Lake City, UT; Philadelphia, PA.

Essential Job Functions

Post-PTO Production Visualization and Visibility

• Provide data-driven insights to drive operational efficiency and fleet optimization
• Collaborate with leadership to define and implement BI solutions focused on post-PTO solar production
• Develop and maintain KPIs and OKRs to monitor fleet health, alarming, field service response, and customer experience
• Gather and analyze business requirements, translating them into scalable technical specifications
• Partner with engineering teams to design and implement ETL processes for solar production data
• Ensure data accuracy and integrity through ongoing testing and validation
• Facilitate user adoption through training, documentation, and troubleshooting

Queue Management for the Asset Monitoring & Diagnostics Team

• Monitor and optimize the service queue using Salesforce and BI tools
• Design and maintain dashboards to support real-time decision making
• Analyze service queue performance to identify bottlenecks and recommend improvements
• Partner with field service teams to streamline workflows and improve customer response times
• Deliver insights and reporting to support continuous improvement initiatives
• Other duties as assigned by leadership

Qualifications & Requirements

• Bachelor’s degree in Business Administration, Computer Science, Information Systems, or a related field
• 3+ years of experience in business analysis or a related role
• 2+ years of direct experience using Salesforce, with emphasis on Field Service and Case Management
• 2+ years of hands-on SQL experience, with a strong understanding of cloud DBMS platforms (Snowflake strongly preferred)
• Solid understanding of Salesforce CRM functionality, workflows, and data structure
• Experience supporting Field Service and/or Customer Support functions
• Strong problem-solving, communication, and cross-functional collaboration skills

Physical Demands

The physical requirements outlined are essential for performing the core duties of this role.

• Primary responsibilities involve regular speaking, listening, standing, walking, using hands to handle or feel objects, and reaching with arms.
• Occasionally, the role may require sitting, climbing, balancing, stooping, kneeling, crouching, or crawling.
• Employees must be able to frequently lift and move objects weighing up to 10 pounds and occasionally up to 40 pounds.
• Vision requirements include the ability to focus at close and long distances, distinguish colors, maintain peripheral awareness, perceive depth, and make precise focus adjustments.

EEO Statement

PosiGen is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and conviction records, consistent with applicable laws.