Developer Support Specialist at Global Payments

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

FinTech, Payments, Financial ServicesIndustries

Requirements

Bachelor's Degree or equivalent training and experience
Typically minimum 2 years relevant experience, including consulting with clients to meet business needs
Preferred: Typically minimum 4 years relevant experience in the credit card industry
Developing professional expertise, applies company policies and procedures to resolve a variety of issues
Ability to work on problems of moderate scope, analyzing situations or data requiring review of multiple factors
Exercises judgment within defined procedures and practices to determine appropriate action
Builds productive internal/external working relationships
Normally receives general instructions on routine work, detailed instructions on new projects or assignments
Ability to solve problems using experience

Responsibilities

Provide accurate and timely technical information, advice, and assistance regarding the organization's products and services
Respond to client inquiries, understand technical questions, assess needs, and suggest or promote solutions including alternative products or services
Undertake research and develop proposals for new solutions to solve technical problems, and follow up on outstanding issues
Use databases or computerized systems to maintain up-to-date documentation
Continue education on the industry, system, module, and product to inform clients
React to moderately complex client inquiries, conduct research to solve issues within guidelines, and perform knowledge transfer using Issue Resolution Methodology (clarify impact, validate via research, facilitate interactions, track status, validate actions, communicate resolutions)
Serve as client contact to resolve issues or define problems for further action
Participate in calls with technical teams, account management, vendors, and/or clients; update issue tracking systems and keep clients informed
Analyze and evaluate client-initiated changes (e.g., options maintenance requests) through consultation on best practices and internal research; perform account maintenance and verify system changes
Build client relationships through accurate, timely communication; establish credibility via knowledge of systems and products; understand business needs and promote new products/services
Interpret basic technical client issues and project requests; assist in root cause analysis and identifying needed technical changes; translate for internal teams and stakeholders; advocate for clients while balancing needs
Develop functional requirements and specifications for client customizations or system changes