Desktop Support Engineer II at Zinnia

Alpharetta, Georgia, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, TechnologyIndustries

Requirements

Bachelor’s degree in computer science, Engineering (any), or a related field
5 to 7 years of progressively responsible experience with desktop engineering and support, including Windows operating system
Experience with security concepts (authentication, authorization, encryption, and digital signature)
Experience with storage and networking integration
Experience with testing, monitoring, troubleshooting, and supporting technologies to resolve issues
Studying Computer Information Systems, Business Administration, Communications, or a related field
Talent, drive, and positive attitude
Experience with desktop support
Familiarity with cloud-enabled applications and technologies, along with their underlying connectivity and security requirements

Responsibilities

Implementation of all desktop and service desk services under supervision
Maintain desktop engineering skills required to support these efforts
Work with offshore junior desktop support personnel, including offshore desktop engineering, in support of normal work queues and tasks
Ensure effective help desk support for all customers
Support corporate IT Infrastructure including workstation management, printing, audio and video, network connectivity, and hardware deployments within a Microsoft Windows environment
Support MacOS software, hardware, and applications
Independently investigate and troubleshoot hardware and software issues with minimal supervision
Utilize support center software to log or follow up on each customer call, enter call status, and document resolution
Provide assistance to any staff member where priorities have been assigned by immediate supervisor
Maintain proper communication with customer regarding a service call until the call is resolved
Provide input on current Help Desk standard procedures and documentation requirements
Collaborate with Information Security teams to identify risks and provide recommendations for remediation
Maintain an accurate inventory of fixed assets within office
Maintain Help Desk documentation, policies, and procedures as directed by supervisor
Utilize appropriate customer service skills with internal and external customers
Installation of corporate approved software
Responsible for the appearance and upkeep of the storage and build areas
Provide proper interaction and communications with customer, leadership, and other team members
Actively participate in strategic initiatives, contributing insights and expertise to enhance operational efficiency and effectiveness
Engage in collaborative projects to drive innovation and continuous improvement within the department and across the organization
Apply ITSM best practices to streamline processes, enhance service delivery, and ensure timely resolution of incidents and requests (Jira a plus)
Leverage MDM solutions to securely configure, monitor, and manage mobile devices deployed within the organization
Ensure stability, security, monitoring, and performance of desktop applications and associated services (e.g., desktop telephony, printing, networking, domain access)
Systems management and technology governance of desktop platforms and applications

Skills

Microsoft Windows

MacOS

Networking

Printing

Desktop Telephony

Domain Access

Cloud Applications

Workstation Management

Hardware Troubleshooting

Software Troubleshooting

Help Desk Software

Audio Video Support

Zinnia

Insurance technology for life products

About Zinnia

Zinnia focuses on improving the life and annuity insurance market by providing a platform that simplifies the creation, management, and servicing of insurance products. The platform uses technology and data analytics to help insurance companies launch products faster and manage them more effectively. This results in a better buying experience for consumers and increased operational efficiency for insurers and financial advisors. Zinnia's platform is user-friendly, allowing consumers to easily understand and purchase life and annuity products. The company aims to enhance the relationship between customers and insurers, ensuring better protection and improved wellbeing for consumers. Unlike its competitors, Zinnia emphasizes real-time data sharing and actionable insights, which help all parties make informed decisions.

Topeka, KansasHeadquarters

2005Year Founded

$1.7MTotal Funding

SEEDCompany Stage

Data & Analytics, FintechIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Parental Leave

Profit Sharing

401(k) Company Match

Incentive Bonus Opportunity

Tuition Reimbursement

Risks

Integration challenges with Ebix's assets could disrupt operations if not managed well.

Ebix's bankruptcy proceedings may affect the terms of the asset acquisition.

Rapid expansion and onboarding of 770 new team members could strain resources.

Differentiation

Zinnia offers a comprehensive platform for life and annuity insurance products.

The company leverages advanced technology and data analytics for efficient product management.

Zinnia's recent acquisition of Ebix's assets enhances its CRM and agency management tools.

Upsides

Zinnia secured $300 million in funding from Vista Credit Partners.

The acquisition of Ebix's assets expands Zinnia's market share and service offerings.

Growing demand for personalized insurance solutions benefits Zinnia's tailored product approach.

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