Implementation Manager
VectraSalary not specified
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Logistics, Supply Chain, AIIndustries
Requirements
- 5+ years leading program, project, implementation, or account management for enterprise SaaS products — ideally in complex, operations-heavy environments
- Proven track record running large, multi-stakeholder deployments ($200–500K+ contracts) with executive visibility and measurable outcomes
- Technically fluent: comfortable reasoning through APIs, EDI structures, JSON payloads, and system integrations; confident using tools like Excel and PowerPoint
- AI-curious (or better): understands the basics of large language models and agent behavior, and can think through prompts, rules, and guardrails conceptually
- Demonstrated ability to build repeatable processes, training materials, and documentation for enterprise rollouts — organized, calm under pressure, and skilled at prioritization
- Bonus: experience in logistics systems (TMS, WMS)
Responsibilities
- Own enterprise onboardings end-to-end: discovery → workflow mapping → agent configuration → pilot → scale
- Design and document workflows (BOL ingestion, order entry, quoting, appointment setting) and translate them into agent prompts, rules, and schemas
- Coordinate integrations and data flows with Product/Eng (APIs, EDI/JSON payloads, TMS/WMS/CRM touchpoints); identify and close gaps
- Create repeatable playbooks (RACI, timelines, KPIs, risk logs, executive updates) that shorten time-to-value and increase adoption
- Drive stakeholder alignment across operations leaders and execs; de-escalate issues and keep programs on track
- Measure what matters (time-to-first-value, accuracy, throughput, agent containment); surface insights to inform roadmap
- Travel for kickoffs and key milestones to ensure smooth execution and change management
Skills
AI Agents
Customer Onboarding
Logistics Workflows
Cross-Functional Orchestration
Project Management
Integrations
Data Flows
Agent Configuration
Supply Chain Optimization
Customer Success
Padlet
Collaborative platform for creating digital content
About Padlet
Padlet is a platform that allows users to create and share digital content collaboratively. It provides virtual boards where users can post various types of content, including text, images, videos, and other multimedia. This platform caters to a wide range of users, such as educators, students, businesses, and creative professionals. Padlet operates on a subscription model, offering different pricing tiers to meet the needs of individual users and large organizations. What sets Padlet apart from its competitors is its focus on user-friendly design and aesthetic appeal, making the process of digital collaboration both efficient and enjoyable. The goal of Padlet is to enhance the way people work together online by providing an accessible and visually appealing space for sharing ideas and content.
San Francisco, CaliforniaHeadquarters
2012Year Founded
$12.3MTotal Funding
SERIES_ACompany Stage
Consumer Software, EducationIndustries
51-200Employees
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
Commuter Benefits
Health Savings Account/Flexible Spending Account
Stock Options
Paid Vacation
Parental Leave
Risks
Increased competition from emerging digital collaboration tools with lower costs.
The rise of AI-driven content creation platforms may reduce manual content curation needs.
Privacy concerns related to data sharing could lead to user attrition.
Differentiation
Padlet offers a unique multimedia-friendly, free-form, real-time wiki experience.
The platform caters to diverse clients, including educators, businesses, and creative professionals.
Padlet emphasizes user-friendly design and aesthetic appeal in digital collaboration.
Upsides
Increased demand for digital collaboration tools due to remote learning trends.
Growing interest in multimedia content creation among educators and students.
The rise of subscription-based models aligns with Padlet's business strategy.
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