Deployment Strategist at Promise

San Francisco, California, United States

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$150,000 – $230,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

GovTech, Government, Utilities, FinTechIndustries

Requirements

5+ years in roles driving real outcomes—consulting, strategy, implementation, or customer success—ideally in SaaS, fintech, or govtech
Builder’s mindset: Thrive in ambiguity, move fast, and care about building systems that actually work in the real world
Customer obsession: Go beyond surface needs to understand the “why” behind every request and solve for long-term success
Analytical horsepower: Fluent in data, financial models, and metrics that define success—and use them to guide decision-making
Eye for growth: Recognize opportunities for upsell, renewal, and expansion while strengthening customer trust and alignment
Cross-functional collaboration: Turn insights from the field into product innovation by working shoulder-to-shoulder with engineers, PMs, and designers
Flexibility & grit

Responsibilities

Build real solutions: Partner with Forward Deployed Engineers to design and deliver systems that integrate seamlessly into customer workflows and drive measurable impact
Own outcomes: Take full accountability for the success of each customer—from implementation to renewal, expansion, and long-term value creation
Understand problems deeply: Get into the weeds of customer operations, data, and challenges until you can articulate their business better than they can
Drive value and growth: Translate understanding into action plans that boost adoption, revenue, and efficiency—ensuring Promise becomes an indispensable partner
Turn insight into innovation: Surface what’s working (and what’s not) from the field to influence product direction and future investments
Operate with intensity: Anticipate problems before they arise, tackle ambiguity head-on, and maintain relentless focus on execution and results
Communicate with conviction: Build trusted relationships across all levels—from line staff to senior executives—by delivering highly effective, innovative solutions

Skills

Customer Success

Deployment Strategy

Government Operations

Utility Operations

Problem Solving

Project Management

Stakeholder Engagement

Scalable Solutions

Adoption Strategies

Revenue Impact

Promise

Software solutions for government-citizen interactions

About Promise

Promise offers software solutions that improve how governments interact with their citizens, focusing on aid distribution and rebate systems. Their technology helps identify vulnerable community members and streamline income verification, increasing access to benefits while reducing fraud. The PromisePay Platform provides affordable payment options for low-income households facing public services debt. The company aims to create a respectful and efficient relationship between governments and citizens, ensuring everyone can access necessary resources.

Oakland, CaliforniaHeadquarters

2017Year Founded

$46.8MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Government & Public Sector, Social ImpactIndustries

51-200Employees