Delivery Excellence Manager (East Coast / EMEA hours) at Glean

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AI, SaaSIndustries

Requirements

3-5 years of experience in technical deployment, implementation management, or technical account management of SaaS products at Enterprise customers
Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices
Familiarity with cloud platforms (AWS, GCP, or Azure) and related services
Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
Strong organizational, project management, and communication abilities
Proven experience serving enterprise clients in both strategic, consultative and tactical, hands-on roles
Experience with process documentation, playbooks, and continuous improvement initiatives
Solutions-oriented mindset; trusted advisor with capability to own escalations
Capable of handling ambiguity and thriving in a fast-paced environment
Thrive in a customer-focused, tight-knit and cross-functional environment - being a team player and willing to take on whatever is most impactful for the company

Responsibilities

Help our customers achieve real business outcomes through the use of AI
Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and Services budget
Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams
Provide a blend of technical guidance and strategic partnership, acting as escalation manager when necessary
Monitor and report on deployment progress, customer adoption, and satisfaction metrics
Proactively identify risks or blockers and drive resolution—escalating internally when appropriate
Guide and document improvements for onboarding processes, playbooks, and best practices
Contribute to continuous process and product improvements by providing actionable feedback and participating in internal initiatives

Skills

Key technologies and capabilities for this role

Customer SuccessProject ManagementTechnical DeploymentSSOConnectorsAI ImplementationStrategic PlanningAccount ManagementSolution Architecture

Questions & Answers

Common questions about this position

What experience is required for the Delivery Excellence Manager role?

Candidates need 3-5 years of experience in technical deployment, implementation management, or technical account management.

Is this role remote or does it require specific hours?

The role is for East Coast or EMEA hours, but specific remote or office requirements are not detailed.

What are the main responsibilities of a Delivery Excellence Manager at Glean?

Responsibilities include leading customer deployments, owning end-to-end delivery from kickoff to renewal, creating joint success plans, providing technical guidance, and monitoring progress and adoption metrics.

What is the salary or compensation for this position?

This information is not specified in the job description.

Who does the Delivery Excellence Manager collaborate with?

DEMs collaborate closely with Account Executives, AI Outcomes Managers, Solution Architects, Support, and R&D on scoped engagements.

Glean

AI-powered search tool for workplace productivity

About Glean

Glean enhances workplace productivity by providing an AI-powered search tool that works across all applications within a company. This tool utilizes deep learning-based Language Models to understand natural language queries, allowing users to find information more easily. It continuously learns from the specific language and context of a company, improving the relevance of search results without manual adjustments. Additionally, Glean offers a chat assistant that can analyze and summarize information from various company documents and conversations, further increasing efficiency. Unlike many competitors, Glean's focus on natural language processing and its ability to adapt to a company's unique context set it apart. The goal of Glean is to streamline information retrieval in the workplace, making it accessible and efficient for all types of organizations, from startups to large enterprises.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$637.1MTotal Funding

SERIES_ECompany Stage

Enterprise Software, AI & Machine LearningIndustries

501-1,000Employees

Benefits

Healthcare - Happy and healthy go together. We cover medical, dental, and vision for you and yours.

Competitive compensation - Have a real stake in your job and your future with competitive stock options.

401(k) - We make it easy to save for the future today by contributing to a 401k.

Flexible work - We work 3 days a week in the office, though we believe in folks working where they can be most effective.

Company events - We work hard and play hard - from weekly happy hours to our annual company retreat.

Unlimited PTO - Flexible hours, PTO, company-wide summer and winter break shutdown

Transparent culture - By default we keep things open and accessible so we can make better decisions together, faster.

Learning and development - We offer a learning stipend to help you grow and achieve your goals.

Free meals - With lunch and dinner options every day, no need to work while you’re hungry.

Risks

Inflated valuations in AI could lead to financial instability for Glean.

Competition from tech giants like Microsoft and Amazon pressures Glean's market share.

Opening a new office in Bengaluru may strain resources and impact operational efficiency.

Differentiation

Glean uses AI to enhance workplace productivity with a unique search tool.

The platform integrates with enterprise data, providing personalized, context-aware search results.

Glean's AI assistant offers analyses and summaries, reducing time spent on information retrieval.

Upsides

Glean's $260M funding round doubled its valuation to $4.6 billion in 2023.

The rise of hybrid work models increases demand for Glean's seamless information retrieval tools.

Growing data privacy emphasis allows Glean to offer robust, compliant data hosting options.

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