Dealer Operations Coach (Baltimore, MD)
Dealer Inspire$62,500 - $77,974/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Dealer Success Manager Coach (People Leader) at Capital One
Phoenix, Arizona, United States
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Automotive Finance, Financial ServicesIndustries
Requirements
- Demonstrated ability to coach, mentor, and develop team members (DSMs) for peak performance and career growth, including giving effective feedback, recognizing potential, and building high-performing teams
- Capacity to lead a team through periods of change, motivate associates to achieve ambitious goals, and foster a positive, accountable, and collaborative team culture
- Strong instincts for identifying, acquiring, and retaining top talent, with experience in performance management processes, including rewarding high performers and addressing performance gaps decisively and constructively
- Proven track record of making holistic assessments of current state, defining end state vision, articulating the path forward, with conceptual thinking and strong orientation towards continuous improvement
- Strong communication, negotiation, and influencing skills, with impeccable written and oral communication credentials and ability to drive agreement through influence
- Well-developed capacity to analyze and organize a new hire team, including time management, program management, and associate accountability
- Ability to work independently and in collaboration with others on assigned tasks and projects while meeting all deadlines
- Ability to independently identify issues and proactively provide solutions
- Ability to engage directly and effectively with key stakeholders to build strong relationships across the organization
- Understanding of policy and procedure adherence to ensure compliant actions
Responsibilities
- Direct management and coaching of Dealer Success Managers, including mentorship, goal setting, performance reviews, and career development
- Accountable for the overall performance, productivity, and professional development of the assigned team of DSMs
- Work closely with the RP, RSM, RRM, and POD roles (ASMs, ISMs, RMs, ARMs) to ensure consistent execution, align regional strategies, and foster a unified approach to serving Dealer partners
- Provide initial training, coaching, and oversight of Dealer Success Managers throughout the new hire training program
- Provide ongoing focus and development for all Dealer Success Managers through continued education forums
- Effectively communicate across the organization, including with Senior Leadership
- Ensure policy and procedure adherence and that compliant actions are understood and adhered to
- Some travel required up to 50% to corporate headquarters in Dallas and potentially in-field dealer visits
Skills
People Leadership
Performance Management
Coaching
Mentorship
Goal Setting
Strategic Partnership
Team Management
Training
Sales Coaching
Process Improvement
Career Development
Regional Strategy
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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