Sr Customer Success Manager
CDK Global- Full Time
- Senior (5 to 8 years)
M&T Bank
Candidates should possess a Bachelor's degree and have at least 7 years of experience in commercial lending or a related field, with a strong understanding of auto, boat, and RV financing. They must have proven experience in managing a portfolio of dealer relationships and demonstrating a deep knowledge of credit analysis, risk management, and financial products. Strong communication and interpersonal skills are essential, along with the ability to build and maintain relationships with complex clients.
The Senior Relationship Manager will be responsible for developing and managing a portfolio of auto, boat, and RV dealers, establishing and strengthening relationships with these clients while promoting M&T Bank's financial products and services. They will also evaluate loan requests, analyze financial conditions, make loan decisions within lending guidelines, approve loans up to established authority, and present loan requests to senior credit officers. Additionally, the role involves monitoring customer accounts, conducting audits, ensuring compliance, keeping abreast of industry trends, and collaborating with Sales and Credit Managers to structure and price credits, ultimately maximizing the department’s profitability and maintaining M&T’s internal control standards.
Full-service banking for individuals and businesses
M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.