Responsibilities

The Deal Desk Analyst will sit at the intersection of Sales, Legal, Finance, and Accounting, acting as a cross-functional partner and assisting in deal flow to drive sustainable growth while minimizing sales cycle times. They will manage the reporting function by managing account and opportunity ownership, provisioning customer accounts, and recording relevant contractual terms for a seamless renewal process. The role involves maintaining Marketplace operations by creating private offers, managing active entitlements, and reconciling customer payments (AWS, GCP, and Azure), assisting in maintaining the accuracy across all CRM systems through audits, partnering with teams to analyze performance and deliver actionable insights, and playing a key role in scaling the Deal Desk operation. Additionally, the analyst will manage the end-to-end order form creation process, ensuring accuracy and compliance, creating documentation on processes, assisting with customer inquiries, and supporting ad hoc requests from GTM teams.