DE030649-HR Service Delivery Analyst at Accenture

Taguig, Metro Manila, Philippines

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

NoVisa

Human Resources, Professional ServicesIndustries

Requirements

Already have the right to live and work in this country
Standard HR Service Delivery Profile
With at least 2 years relevant work experience in HR delivery

Responsibilities

Manage and execute highly critical/priority and complex HR Customer Service transactions/activities
Act as 1st level of escalation for CL 12-13 in terms of misses in SL or challenges with Operations in executing real time action plans
Solve employee queries and concerns across multiple geographies through phone, email or via the system
Provide employee enquiry support – Explanation of eligibility, reimbursement status, explanation on tax, benefits explanation etc
Handle employee demographic queries – Change in personnel demographics, letter generation, change in employment type
Manage employee documents and retrieval – Pay slip assistance, Travel/Visa Docs
Perform verification of employment - 3rd party verification letter
Manage ADA (the chatbot) in terms of upkeep, training, updating new information by raising PACR or PASRs
Solve end-to-end solutions of the tickets and concerns that employees have raised
Handle escalated cases that impact ‘moments that matter’

Skills

Key technologies and capabilities for this role

HR Service DeliveryCustomer ServiceEmployee QueriesPayroll SupportBenefits AdministrationCase ManagementEscalation HandlingChatbot ManagementTicket ResolutionHR Documentation

Questions & Answers

Common questions about this position

What is the work setup for this HR Service Delivery Analyst role?

The work setup is hybrid.

What is the salary range for this position?

This information is not specified in the job description.

What skills and qualifications are required for this role?

A standard HR Service Delivery Profile is required along with at least 2 years of relevant work experience in HR delivery.

What is the shift schedule and rest days for this position?

The project shift schedule is Morning Shift with weekends off as rest days.

What are the eligibility requirements to apply for this role?

Only applicants who already have the right to live and work in this country are eligible to apply.

Accenture

Global professional services for digital transformation

About Accenture

Accenture provides a wide range of professional services, including strategy and consulting, technology, and operations, to help organizations improve their performance. Their services assist clients in navigating digital transformation, enhancing operational efficiency, and achieving sustainable growth. Accenture's offerings include cloud migration, cybersecurity, artificial intelligence, and data analytics, which are tailored to meet the needs of various industries such as financial services, healthcare, and retail. What sets Accenture apart from its competitors is its extensive industry knowledge and ability to deliver comprehensive solutions that address both immediate challenges and long-term goals. The company's aim is to support clients in reducing their environmental impact while driving innovation and growth.

Dublin, IrelandHeadquarters

1989Year Founded

$8.5MTotal Funding

IPOCompany Stage

Consulting, Enterprise Software, CybersecurityIndustries

10,001+Employees

Risks

Rapid AI advancements may outpace Accenture's current capabilities, risking competitive disadvantages.

Integration challenges from multiple acquisitions could affect Accenture's operational efficiency.

The rise of AI-driven startups may disrupt Accenture's market share in customer service solutions.

Differentiation

Accenture's acquisitions enhance its capabilities in digital twin technology for financial services.

The company is expanding its expertise in net-zero infrastructure through strategic acquisitions.

Accenture's focus on software-defined vehicles positions it as a leader in automotive innovation.

Upsides

Accenture's investment in EMTECH supports central bank modernization amid digital currency evolution.

The acquisition of Award Solutions boosts Accenture's presence in the growing 5G and IoT markets.

Accenture's strategic acquisitions align with high-growth markets like digital twins and net-zero projects.

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