Data entry (Law 68/1999 – Italy) at Deliveroo

Milan, Lombardy, Italy

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Delivery, TechnologyIndustries

Requirements

Experience in customer support, operations, or partner management (preferably in a fast-paced or tech-driven environment)
Strong communication and problem-solving skills
Attention to detail and ability to manage multiple priorities effectively
Team-oriented, proactive, and adaptable to change
Fluent Italian (C2) and intermediate English (B1-B2), both spoken and written
Belonging to protected categories (Law 68/1999 – Italy)

Responsibilities

Provide prompt and effective support to partners on operational requests and issue resolution
Manage menu-related tasks, including the setup and updates for new and existing partners
Handle refund requests accurately and within agreed timelines
Work closely with Sales, Commercial, and other internal teams to ensure smooth coordination and communication
Identify opportunities to improve operational processes and enhance partner satisfaction

Skills

Customer Support

Operations

Partner Management

Menu Setup

Refund Processing

Italian

English

Problem Solving

Communication

Attention to Detail

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

London, United KingdomHeadquarters

2013Year Founded

$1,569.6MTotal Funding

IPOCompany Stage

Food & Agriculture, Consumer SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Paid Vacation

Parental Leave

Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.

Rising operational costs due to inflation may impact profit margins.

Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.

The company partners with non-food brands, expanding beyond traditional food delivery.

Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.

Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.

AI integration enhances delivery efficiency and reduces operational costs.

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