Senior Customer Success & Support Data Programs Analyst

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Restaurant TechnologyIndustries

Requirements

A Bachelor's degree in business, data analytics, finance, or a related field is required, along with 5+ years of experience in data analytics, business analytics, or operations within a SaaS or technology-driven environment. Candidates must have 2+ years of experience in a GTM or Financial data operations function, proficiency with BI tools such as Domo, Tableau, PowerBI, or Looker, and strong SQL skills for data querying and preparation. Excellent data visualization, communication, and presentation skills are essential, as is the ability to influence stakeholders at all levels and thrive in a fast-paced environment with changing priorities.

Responsibilities

Lead Customer Success & Support (CS&S) data initiatives and high-priority analytics programs, driving project delivery by overseeing timelines, deliverables, and stakeholder communication. Collect, clean, and analyze data from multiple systems to build reliable reporting foundations, and create dashboards, reporting tools, and frameworks for self-service analytics. Partner with data teams to define and maintain data governance standards, analyze datasets to uncover trends and opportunities, and design scalable systems to support CS&S teams. Serve as the liaison between CS&S and technical stakeholders, translating business requirements into actionable solutions, and provide data-driven analysis for strategic planning, forecasting, and scenario modeling. Implement solutions to improve data accessibility for stakeholders.

Skills

Data Analysis

Analytics

SaaS

Customer Success

Customer Support

Data Visualization

Reporting

Process Improvement

SQL

Business Intelligence

Restaurant365

Comprehensive restaurant management software platform

About Restaurant365

Restaurant365 offers a software platform that helps manage various aspects of restaurant operations, including accounting, inventory, labor tracking, and scheduling. The subscription-based service connects to point of sale (POS) systems to gather sales and labor data, which aids in creating accurate financial records and optimizing performance. It provides real-time tracking tools for performance insights and simplifies administrative tasks, allowing managers to focus on guest experiences. With a strong partner ecosystem of over 400 vendors, Restaurant365 supports restaurants in improving their operations and efficiency.

Irvine, CaliforniaHeadquarters

2011Year Founded

$425.6MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Unlimited Paid Time Off

Wellness Program

Risks

Integration challenges with new acquisitions like ExpandShare may cause inefficiencies.

Rapid expansion could strain resources and affect service quality.

Dependence on third-party integrations poses risks if partnerships change.

Differentiation

Restaurant365 offers a comprehensive, cloud-based restaurant management platform.

The platform integrates accounting, inventory, labor, and scheduling into one solution.

Restaurant365's strong partner ecosystem enhances its service offerings.

Upsides

Recent $175M funding supports product innovation and acquisitions.

Integration with AI-driven analytics enhances data insights and operational efficiency.

Growing demand for sustainability tracking presents new feature opportunities.

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