CSC Data Analyst

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Insurance, Insurtech, Financial ServicesIndustries

Requirements

Candidates must possess a Bachelor's degree and have over 5 years of analytics experience, preferably in financial services, insurance, or tech companies. Strong expertise in contact center health and optimization is required, along with experience utilizing AI for process improvement and insights. Proficiency in data analysis tools such as Excel, Looker, and Amplitude is essential, as is the ability to connect analytics to business outcomes and influence decisions. Experience presenting trends to stakeholders or C-suite leaders and the ability to create operational roadmaps are also necessary.

Responsibilities

The CSC Data Analyst will serve as the primary analyst for Customer Solutions Center operations, integrating platform data into consolidated views and facilitating cross-departmental communication. Responsibilities include performing root cause analysis on KPI performance, managing CSC reporting for operational and performance management, and providing insights to support strategic discussions. The analyst will partner with the CSC finance business partner to offer recommendations, prepare regular CSC reporting and dashboards using tools like Looker, Amplitude, and Zendesk, and proactively identify areas for analytics improvement. Additionally, the role involves undertaking ad-hoc strategic projects and analyses to support leadership decision-making.

Skills

Data Analysis

Analytics

Customer Service

Sales

Insurance

Problem-Solving

Business Objectives

Reporting

Simply Business

Provides tailored business insurance online

About Simply Business

Simply Business provides business insurance specifically designed for small businesses and landlords in the UK. Their offerings include various types of insurance such as public liability, professional indemnity, employers' liability, and specialized coverages like tool and van insurance. Clients can easily obtain quotes and purchase policies through their online platform, which allows for quick adjustments to coverage as business needs evolve. Unlike many traditional insurance providers, Simply Business focuses on the unique requirements of small enterprises, making the insurance process straightforward and flexible. Their goal is to be a reliable partner for small business owners, helping them protect their operations with tailored insurance solutions.

London, United KingdomHeadquarters

2000Year Founded

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

501-1,000Employees