AI Automation Engineer
PostscriptSalary not specified
Full Time
Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Housing, HealthcareIndustries
Requirements
- Energized by rapid evolution of AI and excited to apply cutting-edge tools
- Thrive at intersection of technology, operations, and customer experience
- Experience with Zendesk (triggers, automations, side conversations, support applications)
- Experience with Assembled
- Ability to design and implement automations and workflows
- Skills in maintaining and expanding custom integrations (APIs, webhooks, scripts)
- Ability to troubleshoot technical issues and collaborate with vendors
- Proficiency in analyzing support data for inefficiencies, automation opportunities, and root causes
- Experience building reporting views and dashboards
- Cross-functional collaboration skills (with Support, CS-Ops, Documentation, Product teams)
Responsibilities
- Design and implement automations and workflows in Zendesk and Assembled to deflect tickets, improve ticket handling, and analyze feedback/themes
- Partner with cross-functional teams to implement AI-enabled solutions (e.g., QA human/AI interactions, generating content, identifying VoC themes)
- Maintain and expand custom integrations across support tools using APIs, webhooks, and scripts
- Own end-to-end strategic system configuration in Zendesk (triggers, automations, side conversations, support applications)
- Troubleshoot technical issues and collaborate with vendors (Zendesk, Assembled) to resolve and optimize platform performance
- Maintain comprehensive documentation and runbooks for technical processes and system architecture
- Analyze support data to identify inefficiencies, automation opportunities, and root causes of delays
- Build reporting views and dashboards to track effectiveness of workflows and automations
- Collaborate cross-functionally with Support, CS-Ops, Documentation, and Product teams
- Contribute to Voice of the Customer program, self-service/ticket deflection, empowered support, and customer feedback loop initiatives
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
Is this role remote or onsite?
This is an onsite position.
What is the salary range for this position?
This information is not specified in the job description.
What skills are required for the CX Solutions Specialist role?
The role requires skills in designing and implementing automations and workflows in Zendesk and Assembled, testing and scaling AI-powered solutions, and optimizing support platforms.
What is the company culture like at EliseAI?
EliseAI focuses on working really hard on impactful problems in housing and healthcare, with a team energized by rapid AI evolution and thriving at the intersection of technology, operations, and customer experience.
What makes a strong candidate for this role?
Strong candidates are energized by AI evolution, excited to implement cutting-edge tools, and thrive at the intersection of technology, operations, and customer experience.
EliseAI
Conversational AI solutions for businesses
About EliseAI
EliseAI provides conversational artificial intelligence solutions tailored for businesses in the real estate and healthcare sectors. The platform automates customer interactions and operational workflows, integrating with existing systems like Property Management Systems and Customer Relationship Management systems. For real estate clients, EliseAI streamlines the leasing process with tools for automated tour scheduling and virtual tour management, allowing potential renters to receive responses and schedule appointments 24/7. In healthcare, EliseAI acts as an AI assistant to manage patient inquiries and appointment scheduling, enhancing efficiency in medical facilities. The company operates on a Software-as-a-Service model, charging subscription fees based on service levels and customization. EliseAI's goal is to improve operational efficiency and customer satisfaction by automating routine tasks and providing valuable insights through analytics.
New York City, New YorkHeadquarters
2017Year Founded
$138MTotal Funding
SERIES_DCompany Stage
Enterprise Software, AI & Machine Learning, Real Estate, HealthcareIndustries
201-500Employees
Benefits
Equity in the company in the form of stock options
Medical, Dental and Vision premiums covered at 100%
Fully paid parental leave
Commuter benefits
401k benefits
Monthly fitness stipend
Fun company social events through our Elise and the City program
Unlimited vacation and paid holidays
Risks
Increased competition from companies like Colleen AI and Funnel may erode market share.
Expansion into healthcare faces challenges due to regulatory requirements and integration issues.
Reliance on proprietary technology poses risks if competitors develop superior solutions.
Differentiation
EliseAI integrates seamlessly with PMS, CRM, and calendar applications for efficient communication.
The platform handles 50% of tour appointments, with 27% scheduled after business hours.
EliseAI supports multiple languages, enhancing its utility in diverse markets.
Upsides
EliseAI's Series D funding of $75M boosts its market expansion and product development.
The platform's AI-driven predictive analytics improve rental pricing and occupancy forecasting.
Growing demand for AI in telehealth services aligns with EliseAI's HealthAI expansion.
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