Mento

CX Coach (VP+)

Remote

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Customer Service, Professional CoachingIndustries

Requirements

Candidates should possess 20+ years of experience managing customer success/experience teams and coaching individuals, with a director, vice president, or similar leadership role. Coaching certification is a plus, but not required, and a high emotional IQ and self-awareness are essential. Applicants should be comfortable working in a constantly-changing startup environment and dedicate a minimum of 12+ hours per month to coaching at Mento for the next 24+ months.

Responsibilities

As a Mento coach, responsibilities include forming 1:1 partnerships with members to help them identify and track clear goals, become a better leader, communicate more effectively, problem-solve issues at work, and feel happy and fulfilled. Coaches will provide 1:1 coaching sessions through the Mento Platform and Tools, participate in ongoing training sessions to improve coaching abilities, communicate with members via email or chat, and serve as an integral member of the coaching community by sharing tools and insights. Additionally, coaches will act with kindness, respect, and empathy as an ambassador of the Mento community.

Skills

Customer Success

Coaching

Emotional Intelligence

Communication

Problem-Solving

Growth Mindset

Self-Awareness

Mento

Personalized coaching for leadership development

About Mento

Mento provides personalized coaching services focused on enhancing leadership skills and improving work performance for professionals. The company primarily targets individuals who have recently been promoted or are looking to develop their leadership abilities, as well as organizations that want to invest in their teams. Mento's coaching model involves one-on-one sessions with experienced professionals who have undergone extensive training to effectively mentor clients. This approach has proven effective, with all members reporting improvements in their leadership capabilities and a 93% rate of enhanced work performance. Mento distinguishes itself from competitors through its high coach ratings, averaging 4.92 out of 5 stars, and its commitment to tailored coaching experiences. The goal of Mento is to empower individuals and teams to become better leaders and achieve greater success in their professional roles.

Key Metrics

New York City, New YorkHeadquarters

2019Year Founded

$11.2MTotal Funding

SEEDCompany Stage

Consulting, EducationIndustries

51-200Employees

Benefits

✈️ Fully Remote

💰 Competitive salary & equity

🏥 Top notch medical, dental, vision & 401k plans

🌴 Unlimited vacation

💻 Whatever tech & supplies you need to be productive

Risks

AI-driven coaching platforms offer similar services at lower costs, impacting Mento's market share.

Economic downturns may reduce corporate spending on professional development, affecting Mento's revenue.

Data privacy concerns in coaching sessions could lead to regulatory scrutiny.

Differentiation

Mento offers personalized coaching with experienced professionals, enhancing leadership skills and work performance.

The company ensures high effectiveness with a 93% improvement rate in work performance.

Mento's coaches are highly rated, averaging 4.92 out of 5 stars.

Upsides

Growing demand for remote coaching services expands Mento's client base beyond traditional settings.

Increased corporate investment in employee well-being boosts demand for leadership coaching.

Subscription-based models in professional development offer Mento steady revenue and customer retention.

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