CX Channel Sales Specialist, Germany

Position Overview

• Location Type: [Not Specified]
• Job Type: Full-time
• Salary: [Not Specified]

This role involves collaborating with account executives and Zoom channel partners to identify Customer Experience (CX) opportunities, build a robust pipeline, and execute strategic sales. The position supports CX sales across Germany, engaging with customers from diverse industries. You will be responsible for promoting the adoption of Zoom’s CX portfolio, which includes Contact Center (CCaaS), Virtual Agent, and Workforce Engagement solutions, by aligning these offerings with genuine business needs. The primary mission is to assist organizations in reimagining their customer and agent experiences through AI-powered, personalized, and proactive interactions. As a dedicated advocate for Zoom’s CX vision, you will communicate the company's value proposition by highlighting innovation, operational excellence, and a strong focus on customer outcomes.

About the Team

The team recognizes the increasing importance of Customer Experience in today's business landscape, emphasizing that great CX is human-centered, AI-enabled, and future-ready. They are building a world-class team to transform how organizations connect with their customers and are seeking diverse, collaborative, and growth-minded professionals to lead this effort. The team is particularly committed to fostering an inclusive workplace where everyone can thrive. Ideal candidates are great communicators, strategic thinkers, and passionate about delivering business outcomes.

Requirements

• Demonstrated growth mindset, high emotional intelligence, and resilience for a fast-paced environment.
• Ability to present commercially compelling business value proposals.
• Proven experience in Contact Center (PBX/Telephony) sales or solution consulting.
• Proven experience in Cloud Contact Center (CCaaS) sales.
• Demonstrated command of solution-selling and value-selling methodologies.
• Expertise with the MEDDPICC sales framework.
• Ability to present to live audiences at industry events (e.g., conferences, executive briefings).
• A record of sales excellence (e.g., President’s Club, Champions Circle, or equivalent).
• Experience using Salesforce, Clari, Sales Navigator, and ZoomInfo.
• Ability to travel as needed across Germany.

Ways of Working

Zoom utilizes a structured hybrid approach, centering work around offices and remote environments. The specific work style (Hybrid, Remote, or In-Person) is indicated in the job description/posting.

Benefits

Zoom offers a comprehensive benefits program as part of its award-winning workplace culture, focused on delivering happiness. This program includes various perks, benefits, and options designed to support employees' physical, mental, emotional, and financial health, promote work-life balance, and encourage community contribution. More information is available via a link.

About Us

Zoomies help people stay connected to achieve more together. The company was founded with the goal of building the best collaboration platform for the enterprise and now assists people in communicating more effectively through products such as Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. Zoom is a company of problem-solvers, working at a fast pace to design solutions with customers and users in mind, offering opportunities to grow skills and advance careers in a collaborative, growth-focused environment.

Our Commitment

Zoom believes that great work is achieved when individuals feel supported and empowered. The company is committed to fair hiring practices, evaluating every candidate based on skills, experience, and potential. Candidates requiring accommodation during the hiring process are encouraged to notify Zoom, as support is provided at every step. A specific form is available for applicants needing assistance navigating the interview process due to a medical disability.