Customer Support Specialist (Kelowna, BC) at Fullscript

Kamloops, British Columbia, Canada

Apply Now

Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

Proven experience in customer-centric roles, ideally in retail or hospitality
Passion for customer happiness and a positive, engaging demeanor
Ability to multitask and excel in a dynamic environment
Dedication to delivering excellence in every interaction
Strong communication and organizational skills
Embracing change and welcoming new challenges
Enjoyment of collaborative teamwork
Curiosity and a continuous learning mindset
Flexible in scheduling to support customers across North America (shift 10-6 ET Mon-Fri and every 4th weekend)
Living in or near Kelowna, BC
Familiarity with Zendesk and SaaS productivity tools is a plus

Responsibilities

Collaborate with practitioners and patients by phone, email, and live chat to identify opportunities to make every user successful
Troubleshoot issues and recommend or explain product and service features best suited to the customer’s needs
Successfully resolve complex customer email and telephone inquiries using multiple customer support tools and personal product knowledge
Build sustainable relationships of trust through open and interactive communication
Collaborate with teammates to come up with new initiatives to surprise & delight customers
Coordinate closely with teammates to ensure support is covered during all business hours
Gather trends in issues and feedback and report them to your supervisor
Work closely with the support team to ensure coverage during all business hours
Be a champion of Fullscript

Skills

Key technologies and capabilities for this role

Customer SupportPhone SupportEmail CommunicationLive ChatCustomer SuccessRelationship Building

Questions & Answers

Common questions about this position

Is this position remote, and what are the location requirements?

This is a remote position, but it is only open to candidates living in or near Kelowna, BC, to allow for occasional in-person collaboration and socialization with the team.

What are the required skills and background for this role?

Candidates need proven experience in customer-centric roles, ideally in retail or hospitality, a passion for customer happiness with a positive and engaging demeanor, and the ability to multitask in a dynamic environment.

What is the work schedule for this Customer Success Specialist role?

The shift is 10-6 ET Monday to Friday, with every 4th weekend required.

What is the company culture like at Fullscript?

Fullscript builds tools that make care smarter and more human, emphasizing grit, ideas, care for people, collaboration with teammates, and surprising and delighting customers.

What makes a strong candidate for this Customer Success Specialist position?

A strong candidate has proven experience in customer-centric roles like retail or hospitality, demonstrates passion for customer happiness with a positive demeanor, and can multitask effectively while building trust through communication.

Fullscript

Platform for managing supplement plans

About Fullscript

Fullscript provides a platform for healthcare practitioners to create and manage supplement plans for their patients. The platform simplifies the workflow for health professionals, allowing them to personalize treatment plans with custom protocols and features. It serves over 70,000 practitioners, including doctors and nutritionists, and operates in a two-sided market by selling high-quality supplements directly to patients or in-office, with prices set by the practitioners. Fullscript also offers educational resources to help patients adhere to their supplement plans, including infographics, handouts, and an award-winning blog covering various wellness topics. The company's goal is to improve patient outcomes and make wellness more affordable through better support and resources for both practitioners and patients.

Ottawa, CanadaHeadquarters

2011Year Founded

$265.7MTotal Funding

LATE_VCCompany Stage

Education, Healthcare, Consumer GoodsIndustries

501-1,000Employees

Benefits

Flexible Paid Time Off

Stock Options

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Remote Work Options

Wellness Program

Training Budget

Risks

Integration challenges with Rupa Health could lead to operational inefficiencies.

Regulatory scrutiny may arise from handling genetic data with 3X4 Genetics.

Recent executive changes could cause strategic misalignments during transitions.

Differentiation

Fullscript offers a seamless blend of virtual dispensing and in-office sales.

The platform supports over 70,000 practitioners with personalized treatment plans.

Fullscript's educational resources enhance patient adherence and promote wellness.

Upsides

The acquisition of Rupa Health expands Fullscript's comprehensive care platform.

Partnership with 3X4 Genetics enhances personalized supplement recommendations.

Growing demand for telehealth boosts Fullscript's digital health platform.

Land your dream remote job 3x faster with AI

Try Jobo Free