Customer Support Specialist (EET night shifts, weekends included) at Omnisend

Brazil

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Marketing Automation, SaaSIndustries

Requirements

Fluency in English, both written and spoken
Proven customer support experience, ideally in a fast-paced tech or SaaS environment
Strong ownership mindset—you take responsibility, follow through, and deliver results
Maturity and reliability—able to work independently, prioritize effectively, and remain calm under pressure
Excellent communication skills—clear, empathetic, and professional in all interactions
Problem-solving ability with attention to detail and a proactive approach
Flexibility to adapt to changing situations, schedules, and customer needs
A long-term mindset—you’re looking for a stable role where you can grow with us
Availability for 7PM-7AM EET shifts, including weekends

Responsibilities

Deliver accurate, efficient, and high-quality support across all channels (email and chat — no calls!) while ensuring a professional and customer-centric experience
Stay informed about product features, updates, and internal processes to provide timely and relevant solutions
Collaborate closely with Product, Tech Support, Deliverability, and other internal teams to resolve issues, manage escalations, and identify opportunities for improvement
Proactively share ideas, contribute to process enhancements, and help refine workflows that elevate both customer and team experiences
Take ownership of specialized areas (e.g., billing, outages, scheduling, or specific product features) and lead related initiatives with accountability and expertise
Mentor junior colleagues by sharing knowledge, providing constructive feedback, and fostering a culture of collaboration and growth
Actively engage in team meetings and embody Omnisend’s values in every customer and team interaction

Skills

Key technologies and capabilities for this role

Customer SupportEmail SupportLive ChatProduct KnowledgeEscalation ManagementProcess ImprovementCross-team CollaborationEcommerce

Questions & Answers

Common questions about this position

What is the work schedule for this Customer Support Specialist role?

The role requires working from 7PM-7AM EET time and being available to cover weekend shifts.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills and experience are required for this role?

Requirements include fluency in English (written and spoken), proven customer support experience ideally in a fast-paced tech or SaaS environment, strong ownership mindset, maturity and reliability, and excellent communication skills.

What is the company culture like at Omnisend?

Omnisend offers a no-drama environment with smart people doing great work, no pointless meetings or micromanagement, data-driven decisions, trust, transparency, real feedback, and a focus on results with grown-up fun like workations and team gatherings.

What makes a strong candidate for this Customer Support Specialist position?

A strong candidate has proven customer support experience in tech/SaaS, fluency in English, a strong ownership mindset, maturity to work independently under pressure, and excellent empathetic communication skills.

Omnisend

Omnichannel marketing automation for ecommerce

About Omnisend

Omnisend provides omnichannel marketing automation tools specifically for ecommerce businesses, allowing them to manage marketing across email, SMS, and social media. The platform features pre-built workflows for tasks like cart recovery and customer retention, along with customizable templates and mobile-optimized forms. Unlike competitors, Omnisend operates on a subscription model with scalable pricing tiers, making it accessible for small to medium-sized businesses. The company's goal is to simplify marketing processes and enhance customer engagement to drive sales for its clients.

Vilnius, LithuaniaHeadquarters

2014Year Founded

$199KTotal Funding

SEEDCompany Stage

Consulting, Consumer SoftwareIndustries

201-500Employees