[Remote] Customer Support Specialist - Daylight at Routable

Remote

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

2+ years of experience in customer support, operations, or technical troubleshooting
Strong analytical and problem-solving skills
Familiarity with property management or revenue management software (e.g., RealPage, Yardi, Entrata, ResMan)
Proficiency in Excel and/or Google Sheets
Excellent written and verbal communication skills
Highly organized and able to manage multiple tasks
Self-starter with a service-oriented mindset

Responsibilities

Serve as the primary point of contact for customer inquiries, troubleshooting, and technical support
Investigate and resolve system, data, and performance issues
Collaborate with Pricing Advisors, CSMs, and Product teams
Monitor integrations, data accuracy, and system performance
Create internal documentation and customer-facing knowledge articles
Track common feedback and support trends to identify process improvements
Assist with the technical setup and validation of new customer accounts during onboarding

Skills

Routable

Automates business payments and invoicing

About Routable

Routable automates business payments for enterprise and mid-market clients, streamlining accounts payable and receivable processes. The platform manages the entire payment lifecycle, including invoice processing, payment scheduling, and real-time payouts. By using Optical Character Recognition (OCR) technology, Routable can scan invoices and create payables, significantly reducing processing time by 60%. The company generates revenue through subscription fees for its platform and transaction fees for processed payments, partnering with banks to ensure secure fund transfers. Routable prioritizes security with a dedicated team monitoring systems for vulnerabilities, which helps build trust with clients. The company fosters a culture of empathy and inclusiveness, focusing on strong customer relationships and exceptional support.

San Francisco, CaliforniaHeadquarters

2017Year Founded

$44.8MTotal Funding

SERIES_BCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

🏥 Great Health, Dental & Vision Insurance

💲 Competitive salary

📈 Stock options

💰 401k

💸 Work from Home stipend

🚀 We're a remote team

🏝 Flexible vacation policy

Risks

Increased competition from Flexport's digital freight platform pressures Routable to enhance offerings.

Boost Payment Solutions' partnership may attract clients away from Routable.

Rising digital payment fraud tactics necessitate continuous enhancement of fraud prevention measures.

Differentiation

Routable automates the entire payment lifecycle, reducing manual work significantly.

The platform uses OCR technology, cutting invoice processing time by 60%.

Routable partners with banks to ensure secure fund transfers.

Upsides

Partnership with Convera expands Routable's global payment capabilities.

Growing AP automation trend in logistics offers expansion opportunities for Routable.

Routable's real-time payment solutions align with gig economy demands.

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