Customer Support Specialist
Boulevard- Full Time
- Entry Level & New Grad
Employment Type: Full-time Location Type: Not Specified Salary: Not Specified
Roadie, a UPS company, is a leading logistics and delivery platform renowned for its extensive reach and flexible solutions. We empower businesses to navigate modern retail complexities with unmatched delivery coverage, flexibility, and visibility, serving 97% of U.S. households across over 30,000 zip codes. Our network of more than 310,000 independent drivers nationwide enables us to offer seamless, scalable solutions for same-day delivery, big and bulky items, ship-from-store, and DC-to-door deliveries.
Our Support team is the primary point of contact for the Roadie community. We are seeking a Customer Support Specialist with excellent communication and problem-solving skills, and a strong customer-first mentality. In this role, you will be an expert user of our mobile and web-based tools, ensuring the success of our logistics services and a positive user experience. Customer Support Specialists work full-time on a 4-day workweek schedule, which may include non-traditional hours such as evenings, weekends, and holidays.
Crowdsourced same-day delivery logistics platform
Roadie provides a crowdsourced delivery platform that connects everyday drivers with individuals and businesses needing same-day delivery services across the United States. The platform operates on an "on-the-way" delivery model, allowing drivers to pick up and deliver packages along their existing travel routes. This approach not only speeds up delivery times but also makes efficient use of transportation resources, reducing the need for additional delivery vehicles and minimizing environmental impact. Roadie serves a diverse clientele, including small businesses and large enterprises, and offers various delivery solutions such as home delivery and express air delivery. With a network of drivers covering over 20,000 zip codes, Roadie is the largest local same-day delivery provider in the country. The company's goal is to create a more connected and efficient delivery system by transforming everyday travel into a public transportation grid.