Customer Support Specialist

United States

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$130,000 – $175,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, BiotechnologyIndustries

Requirements

Candidates should have 3-5 years of experience in customer support, preferably in SaaS or consumer tech. Strong written and verbal communication skills with a natural ability to explain complex ideas simply and an empathy-first approach are essential. Experience supporting creative tools, AI products, or design/visual software, and the ability to create self-service resources would be exceptional. Startup grit and a passion for AI, design, or empowering creators are also highly valued.

Responsibilities

The Customer Support Specialist will respond to user questions with speed and empathy across various channels, collaborate with product and engineering to escalate bugs and design solutions, and write and refine help center articles. They will also spot trends in user feedback, share insights with the team, and experiment with workflows and tools to improve the support experience.

Skills

Customer Support

SaaS

Consumer Tech

Written Communication

Verbal Communication

Problem-Solving

Empathy

Generative AI

Visual AI

Luma AI

Develops multimodal AI technologies for creativity

About Luma AI

Luma AI develops multimodal artificial intelligence technologies that enhance human creativity and capabilities. Their main product, the Dream Machine, allows users to interact with various types of data, enabling creative professionals, businesses, and developers to explore innovative applications of AI. Unlike many competitors, Luma AI focuses on integrating multiple modes of interaction, which broadens the possibilities for users. The company operates on a subscription model, providing access to its AI tools and services, and aims to lead the way in AI-driven creativity and productivity.

San Francisco, CaliforniaHeadquarters

2021Year Founded

$84.9MTotal Funding

LATE_VCCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Company Equity

Stock Options

Risks

Competition from Google's Veo 2 and OpenAI's Sora Turbo challenges Luma AI's market position.

AWS's cost-reducing features may make Luma AI's services less competitive.

AI-generated content controversies could harm Luma AI's reputation if outputs are misleading.

Differentiation

Luma AI transforms text into 3D models, enhancing user interaction with digital content.

The Dream Machine integrates multimodal AI, offering a unique creative platform for users.

Luma AI's Photon models provide high-quality, personalized image generation capabilities.

Upsides

Luma AI's $90 million funding boosts its capacity for innovation and market expansion.

Dream Machine 1.5's advanced text-to-video features attract creative professionals and businesses.

Expanding Dream Machine into a mobile app increases accessibility and user engagement.

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