Head of Customer Support
Common RoomSalary not specified
- Full Time
- Expert & Leadership (9+ years)
$30,000 – $45,000Compensation
Entry Level & New GradExperience Level
InternshipJob Type
UnknownVisa
Consumer Software, Social ImpactIndustries
Requirements
Candidates must possess solid written and spoken English skills and have 2 years of customer support experience in various environments, or a degree from a top-tier institution. A commitment to a 40-hour workweek starting at 6pm Central European Time is essential, along with a genuine enthusiasm for delivering exceptional customer service. Candidates should demonstrate sharp analytical and critical thinking abilities, adaptability, and receptivity to feedback. Familiarity with tools such as Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.
Responsibilities
The Customer Support Representative will efficiently address customer inquiries within support channels while adhering to service-level agreements. They will leverage the knowledge base to address common customer queries, identify and escalate technical issues, and prioritize customer satisfaction. Additionally, the representative will actively contribute to refining customer operations to enhance support offerings and improve customer retention and revenue, while acting as a bridge between customers and product/engineering teams to channel critical feedback.
Skills
Customer Support
Written Communication
Spoken Communication
Knowledge Base
Problem Solving
Technical Support
Customer Retention
Feedback Analysis
Front
Intercom
Stripe
Notion
Zapier
G-Suite
JIRA
Zendesk
Motion
AI platform for optimizing time management
About Motion
Motion provides a platform that uses artificial intelligence to help users manage their time more effectively. The service automates scheduling and prioritizes tasks, allowing users to save time and reduce stress in their daily routines. By focusing on high-performing professionals like CEOs and founders, Motion addresses the needs of individuals with busy schedules and overwhelming to-do lists. Unlike many competitors, Motion offers a subscription-based model that includes a free trial, making it accessible for both individuals and teams. Users can experience significant time savings, reportedly gaining back up to 2 hours each day, which enhances their productivity and allows them to focus on more important tasks. The goal of Motion is to optimize time management for its users, helping them achieve a better work-life balance.
Key Metrics
Mountain View, CaliforniaHeadquarters
2019Year Founded
$61.8MTotal Funding
LATE_VCCompany Stage
Enterprise Software, AI & Machine LearningIndustries
51-200Employees