Customer Support Representative (PH)

Position Overview

• Location Type: Remote
• Employment Type: Contract
• Location: Philippines (Fully Remote)

As a Customer Support Representative, you’ll be at the forefront of providing superior support and immersed in a culture dedicated to growth, learning, and advancement.

Key Responsibilities

• Efficiently address customer inquiries within our Customer Support channels, ensuring adherence to service-level agreements.
• Leverage knowledge base to efficiently address common customer queries.
• Identify and escalate technical issues, prioritizing customer satisfaction.
• Actively contribute to refining customer operations to uplift our support offerings and bolster customer retention and revenue.
• Act as a pivotal bridge between customers and the product/engineering teams, channeling critical feedback and ensuring that customer-centric updates and patches are developed.

What We're Looking For

• Solid written and spoken English
• 2 years of customer support experience in various environments, from start-ups to multinational corporations, or a degree from a top-tier institution.
• Commitment to a 40-hour workweek, beginning at 1:00am Philippines Standard Time.
• Genuine enthusiasm for delivering unparalleled customer service.
• An independent spirit thriving in a remote, dynamic setting.
• Sharp analytical and critical thinking abilities.
• Adaptability, coupled with a receptivity to feedback.
• Familiarity with tools like Front, Intercom, Stripe, Notion, Zapier, G-Suite, JIRA, and Zendesk is a plus.

Why You'll Love Working With Us

• Attractive compensation with structured pay reviews every six months.
• Clear pathways for advancement, from Senior Agent to Managerial and Customer Operations Analyst roles.
• A culture that values internal growth and promotion.
• A vibrant, collaborative, and innovative working atmosphere.
• Respect for your time with a swift and transparent interview process.

Application Instructions

• If this role resonates with you and you meet our criteria, we’d love to get to know you better.
• Submit your resume.
• Should your profile align with our needs, we’ll reach out promptly.

Company Information

Motion is committed to creating a diverse and inclusive workplace where everyone is treated with respect and given equal opportunities. We do not discriminate based on gender identity, race, ancestry, disability, religion, sexual orientation, pregnancy status, veteran status, or any other characteristic protected by law. We welcome and encourage all qualified candidates to apply for our job openings.

Helpful Links:

• How Motion Operates: https://motionapp.notion.site/How-Motion-Operates-1331471137eb8011b9d7f4064af7e505
• Motion Culture: https://motionapp.notion.site/Motion-Company-Culture-21bd766b1f864764b0db2fa72529b182
• Company Website: https://www.usemotion.com