Responsibilities

The Customer Support Representative – APAC will respond to and resolve customer inquiries and problems via email, chat, and phone, identifying the cause of the problem, collaborating with stakeholders, presenting solutions, and following up to ensure customer satisfaction. They will also process sales purchase orders, provide information and guidance to customers regarding product selection and website navigation, stay current on key account order statuses, generate sales quotes, and, for the Japan position, offer guidance on Asia region import/export logistics and compliance. Additionally, they are responsible for complying with Quality Management System (QMS) and Information Security Management System (ISMS) standards and ensuring products meet regulatory requirements and customer expectations.