Responsibilities

The Customer Success Representative will serve as a primary point of contact for users of Artera’s products, guiding them through onboarding, ordering, and troubleshooting. They will deliver empathetic support, use tools like Zendesk and Salesforce to manage support tickets, maintain consistent documentation, identify opportunities for workflow improvements, and partner with internal teams to resolve customer issues and contribute to product development. The role also involves a customer-centric mindset, proactive problem-solving, effective communication, accountability, time management, and adaptability to a dynamic startup environment.