Customer Support Representative (CSR)

Location Type: Remote Employment Type: Full-time

---

Company Description

Procore is on a mission to revolutionize construction, a vital industry that impacts nearly everyone globally but remains largely digitized. We are seeking a talented Customer Support Representative (CSR) to join our journey. As a CSR, you will leverage your people and problem-solving skills to provide one-call resolutions, empowering our clients to confidently understand, use, and advocate for Procore's platform.

The CSR team at Procore is dedicated to improving the lives of everyone in construction. You will be provided with the resources, clarity of purpose, and nurturing team leadership to master your craft. We offer equitable opportunities for personal and professional growth. This role serves as an excellent launchpad for careers in Custom Solutions, Documentations, Learning & Development, and more. If you thrive in a dynamic, diverse, fast-paced, and fast-growing environment, Procore is the place for you!

This position reports to the Manager of Customer Support and is based remotely. We provide 24/7 customer support and are looking for individuals interested in building a support career at Procore, either now or in the future.

---

Responsibilities

• Acquire and maintain a thorough understanding of Procore’s business model, system, and tools to optimize system use and maximize impact.
• Work in an exciting, fast-paced contact center environment, adhering to assigned schedules to ensure adequate customer coverage.
• Utilize strong collaboration skills to connect with other teams, escalate client cases, and solve complex customer problems.
• Deliver a best-in-class customer experience by managing and addressing inquiries via telephone, web, chat, and email.
• Patiently guide customers through achieving their goals with Procore’s software.
• Maintain diligent, consistent attention to detail and manage administrative aspects of the job.
• Demonstrate a positive attitude and respect for coworkers and customers, building and maintaining warm working relationships.
• Proactively seek guidance and direction from managers and coworkers when appropriate.
• Convey Procore’s culture and values (Openness, Optimism, and Ownership) to clients and adhere to established ethical standards.

---

Requirements

• 6+ months of related experience (queue-based roles, other customer support experience, retail, etc.).
• High School Diploma or GED.
• Clear communicator (written and oral) with prior experience evaluating and resolving customer inquiries successfully.
• Strong curiosity and persistence in researching and troubleshooting problems to find answers to consumer questions.
• A quick learner with the ability to adapt to a changing product.
• Self-starter with excellent problem-solving skills.
• Solution-focused mindset with the ability to proactively detect issues and provide timely solutions.
• Superb attention to detail with extensive experience multitasking and managing work independently while functioning as a supportive team player.
• Prior experience or interest in the construction industry is a plus.

---

Additional Information

• Base Pay Range: $19-$22 per hour.
• Equity Compensation: Eligible.

Procore is committed to offering competitive, fair, and commensurate compensation.