[Remote] Customer Support Representative at Mural

Argentina

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, SoftwareIndustries

Requirements

2+ years experience in software customer support (ideally B2B)
Fluency in spoken and written English (additional languages are a plus)
Willingness and passion for understanding, helping and teaching customers
The curiosity to find new, better ways to solve problems
A strong passion to help teams succeed, and empathy with users
Experience troubleshooting and reporting software bugs
Experience tracking bugs with a QA team
Great visual communication skills
The ability to provide clear and concise guidance through emails, over the phone, video or in person
Availability to work some weekend shifts
The hours will be 13 to 21hs ART

Responsibilities

Manage and respond to customer requests
Understand our customers and become their advocate
Educate and instruct customers through email, chat, phone call and video
Assist the Customer Experience team with managing their accounts as needed
Collaborate with the Product team on how to improve the product
Collaborate with Customer Success on education programs

Skills

Key technologies and capabilities for this role

Customer SupportTroubleshootingBug ReportingEmail CommunicationChat SupportPhone SupportVideo SupportVisual CommunicationEnglish Fluency

Questions & Answers

Common questions about this position

What experience is required for the Customer Support Representative role?

You need 2+ years of experience in software customer support, ideally B2B, along with fluency in spoken and written English, experience troubleshooting and reporting software bugs, and tracking bugs with QA teams.

What are the working hours for this position?

The hours are 13 to 21hs ART, with availability to work some weekend shifts required.

What is the team culture like at Mural's Customer Support?

The team is based in several different countries with a rich mixture of cultures and backgrounds, featuring a strong team spirit of helping each other.

What salary or compensation does this role offer?

This information is not specified in the job description.

What makes a strong candidate for this Customer Support Representative position?

Strong candidates show willingness and passion for understanding, helping and teaching customers, curiosity to find new ways to solve problems, strong passion to help teams succeed with empathy for users, and great visual communication skills.

Mural

Digital workspace for team collaboration

About Mural

MURAL provides a digital workspace platform that enhances collaboration and creativity among teams. It allows users to brainstorm, plan, and design together in real-time, regardless of their location. The platform features digital whiteboards, sticky notes, templates, and integrates with other productivity tools, helping teams visualize ideas and streamline workflows. MURAL serves a wide range of clients, including businesses, educational institutions, and non-profits, and operates on a subscription-based model, offering different pricing tiers based on user count and features. This model supports a steady revenue stream and enables ongoing improvements to the service. MURAL distinguishes itself by focusing on uptime and reliability, ensuring that clients can depend on the platform for consistent service.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$210.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, EducationIndustries

501-1,000Employees

Benefits

Competitive salary

Fully remote team

401(k)

Flexible time off

Company equity

Parental leave

Health insurance

End of Year closure

Fertility benefits

Flexible monthly stipend

Free premium Mural account

Risks

Competition from AI-powered tools by Microsoft and Google threatens market share.

Subscription model may suffer during economic downturns as businesses cut costs.

New brand and UI changes may not appeal to all existing users, risking churn.

Differentiation

Mural offers AI-powered features enhancing productivity and creative collaboration.

Partnership with Theta Lake provides unique compliance solutions for digital whiteboarding.

Mural's new brand identity and UI focus on intuitive and engaging user experiences.

Upsides

AI integration positions Mural as a leader in digital collaboration innovation.

Compliance solutions with Theta Lake cater to financial services' secure collaboration needs.

Winning Microsoft Partner of the Year boosts Mural's credibility and market reach.

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