Customer Support Representative at Truveta

Monterrey, Nuevo Leon, Mexico

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Gaming, Sportsbook, CasinoIndustries

Requirements

Experience in customer service, call center, or office environments (preferred)
A client-first mindset with excellent verbal and written communication skills
Strong English proficiency (work is conducted in written and spoken English)
Proficiency with computer systems and data entry
Dedicated, empathetic, and enthusiastic professionals with great communication skills and a passion for helping others
Availability for full-time work (no less than 40 hours per week) with flexible scheduling options (Day Shift, Night Shift, Overnight Shift)
Onsite availability at Monterrey, MX

Responsibilities

Respond promptly to customer inquiries via email and live chat
Provide accurate information about our products and services
Assist customers with troubleshooting and resolve issues effectively
Document customer interactions and maintain detailed records in our system
Collaborate with the team to improve service and customer satisfaction
Follow company procedures while delivering high-quality support

Skills

Key technologies and capabilities for this role

Customer ServiceCommunication SkillsTroubleshootingData EntryLive Chat SupportEmail Support

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This position is onsite at our Monterrey, MX location.

What are the required skills for the Customer Support Representative role?

Required skills include excellent verbal and written communication skills, strong English proficiency, a client-first mindset, and proficiency with computer systems and data entry. Experience in customer service, call center, or office environments is preferred.

What is the salary for this position?

This information is not specified in the job description.

What is the company culture like at Truveta?

The company values initiative, professionalism, and a commitment to service excellence, while fostering a positive team environment where you can make a meaningful impact supporting customers.

What makes a strong candidate for this role?

Strong candidates are dedicated, empathetic, and enthusiastic professionals with great communication skills, a passion for helping others, and a client-first mindset.

Truveta

Healthcare data platform for research analytics

About Truveta

Truveta provides a platform that allows researchers to access and analyze patient data to enhance patient care and study the safety and effectiveness of treatments. The platform, known as Truveta Studio, offers immediate and compliant access to patient-level data, which is sourced from over 30 health systems and includes information from more than 100 million patients across the United States. This data is updated daily and comes from over 800 hospitals and 20,000 clinics. Truveta Studio is designed to simplify the data access process, making it cost-effective for researchers by charging them only for the data and analytics they use. Unlike many competitors, Truveta focuses on providing transparent pricing and efficient access to comprehensive healthcare data. The company's goal is to empower researchers in the healthcare and life sciences sectors to gain valuable insights that can lead to improved patient outcomes.

Seattle, WashingtonHeadquarters

2020Year Founded

$189.7MTotal Funding

LATE_VCCompany Stage

Data & Analytics, Biotechnology, HealthcareIndustries

201-500Employees

Benefits

Competitive Compensation

Comprehensive Benefits

401(k)

Professional Development

Work/Life Autonomy

Flexible Time Off

Generous Parental Leave

Team Activities

Risks

Data privacy concerns may arise from expanding datasets with sensitive information.

Rapid community expansion could strain resources and affect data quality.

Non-peer-reviewed studies may expose Truveta to criticism on scientific rigor.

Differentiation

Truveta offers the most comprehensive EHR data from over 100 million patients.

Truveta Studio provides cost-effective, compliant access to patient-level data and analytics.

Truveta's AI extracts complex clinical concepts from unstructured data, enhancing research capabilities.

Upsides

Truveta's partnership with Panalgo accelerates insights through integrated regulatory-grade EHR data.

The mother-child EHR dataset positions Truveta as a leader in maternal health research.

Truveta's real-world EHR data enables valuable drug comparisons ahead of clinical trials.

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