Customer Support Representative at Global Payments

Dublin, County Dublin, Ireland

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Payments, Financial ServicesIndustries

Requirements

High School Diploma or Equivalent
Typically Minimum 2 Years Relevant Experience (Preferred)
Previous customer service experience (Preferred)

Responsibilities

Receives and responds to customer service requests via telephone, email, chat, or SMS
Utilizes databases to select processing methods and explains solutions to clients
Maintains accurate records of all inquiries and problems handled
Operates a personal computer, mainframe, software packages, and front-end programs
Resolves client and/or merchant technical support issues relating to point of service (POS) products
Enters required data into databases while resolving customer issues
Builds base knowledge of POS products, policies, customer service procedures, and compliance guidelines

Skills

Key technologies and capabilities for this role

Customer ServiceTechnical SupportPOS SystemsDatabasesTelephone SupportEmail SupportChat SupportSMS SupportMainframeCompliance

Questions & Answers

Common questions about this position

What qualifications are required for the Customer Support Representative role?

A High School Diploma or Equivalent is required, with typically no relevant experience needed. Previous customer service experience and typically minimum 2 years relevant experience are preferred.

What skills are needed for this customer support position?

Basic computer skills, ability to acquire and apply job skills, learn company policies, develop basic payments industry knowledge, and basic research ability to resolve customer inquiries are desired.

Is previous experience required for this role?

No relevant experience is typically required, though minimum 2 years relevant experience and previous customer service experience are preferred.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the work arrangement or location for this role?

This information is not specified in the job description.