[Remote] Customer Support Lead at Assured

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, SaaSIndustries

Requirements

Candidates should have 3-5 years of experience in customer support, client services, or operations, preferably in SaaS or healthcare. Excellent written and verbal communication skills, strong problem-solving abilities, and attention to detail are required. The ability to learn and explain technical products to non-technical users, and to manage multiple priorities in a fast-paced environment is essential. Experience with healthcare operations, credentialing, or payer enrollment is a bonus.

Responsibilities

The Customer Support Lead will be responsible for setting up customer support infrastructure, responding to customer inquiries via email, chat, and phone, and troubleshooting issues to ensure a seamless user experience. They will identify root causes of customer issues, coordinate between the Operations team and clients, and escalate complex problems to Product or Engineering when necessary. Responsibilities also include educating customers on platform features, managing support tickets, capturing customer feedback for product improvement, contributing to support documentation, and advocating for the customer voice within the organization.

Skills

Customer Support

Client Services

Operations

SaaS

Healthcare

Communication

Troubleshooting

Issue Resolution

Documentation

Ticket Management

Customer Education

Problem-Solving

Assured

Digital solutions for insurance claims processing

About Assured

Assured.Claims provides digital solutions specifically for Property and Casualty (P&C) insurance carriers, focusing on enhancing the claims process. Their platform allows insurers to manage claims digitally, utilizing a combination of artificial intelligence and human interaction to facilitate effective communication with all parties involved. A key feature of their service is the First Notice of Loss (FNOL) web app, which helps insurers collect structured data at the beginning of a claim, leading to improved customer experiences and faster claim resolutions. Assured.Claims differentiates itself by offering a white-label solution, enabling insurers to implement their technology under their own brand without needing to develop it themselves. The company's goal is to streamline the claims process for insurers, ultimately improving efficiency and accuracy in claims handling.

Palo Alto, CaliforniaHeadquarters

2019Year Founded

$4.3MTotal Funding

SEEDCompany Stage

Fintech, AI & Machine LearningIndustries

51-200Employees