Customer Support - IT / SaaS B2C at Quora

Barcelona, Catalonia, Spain

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€22,000 – €24,000Compensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SaaS, EdTechIndustries

Requirements

College degree or equivalent practical experience
Experience as CS Agent
Excellent attention to detail and fully computer literate and tech-savvy
Excellent written and verbal communication skills in English and/or Spanish. Other languages are valued
Excellent command of computers, Internet and technology
Positive attitude and strong team player
Results and service oriented
Ability to remain calm in any given situation with a methodical and organized approach
Flexibility and adaptability to change

Responsibilities

Providing excellent and extensive user support directly to our users
Using their own initiative to deal with user issues as appropriate
Developing relationships with customers and brand advocates
Use of a specification application to log, classify and track queries
Updating customers and team of news related to their queries and fixes in the product
General duties associated with the efficient running of the service
Covering other members of the team in their absence
Reporting and statistics

Skills

Customer Support

SaaS

B2C

English

Spanish

Ticketing Systems

Computer Literacy

Tech-Savvy

Communication Skills

Quora

Global knowledge sharing and AI integration platform

About Quora

Quora is a global platform for knowledge sharing that attracts over 400 million unique visitors each month. It allows users to share insights on a wide variety of topics, creating a community focused on learning and connection. Users include individuals looking for information, experts sharing their knowledge, and businesses engaging with a knowledgeable audience. Quora also features Poe, a platform that combines several AI language models like GPT-4 and DALL-E 3, enabling users to chat and explore these technologies in one place. Unlike many competitors, Quora's business model relies on targeted advertising to its large user base, allowing it to continuously expand its offerings to meet user needs.

Mountain View, CaliforniaHeadquarters

2009Year Founded

$351.2MTotal Funding

LATE_VCCompany Stage

Consumer Software, AI & Machine Learning, EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Company Equity

Remote Work Options

Unlimited Paid Time Off

Mental Health Support

Risks

Increased competition from Reddit and Stack Exchange could dilute Quora's user base.

AI-generated content may lead to misinformation without proper oversight.

Privacy concerns over data collection for ads could lead to regulatory scrutiny.

Differentiation

Quora integrates AI models like GPT-4 and DALL-E 3 through its Poe platform.

Quora's Writing Sessions offer a unique alternative to Reddit's AMA for expert Q&A.

Quora's partnership with Bombora enhances B2B audience targeting for advertisers.

Upsides

Quora attracts over 400 million unique visitors monthly, boosting its advertising potential.

AI-driven content moderation can improve user experience by reducing misinformation.

Personalized learning experiences through AI can enhance user retention and satisfaction.

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