[Remote] Customer Support Engineer at Kalderos

Brazil

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Container Terminal, Shipping, LogisticsIndustries

Requirements

Candidates must possess a degree in computer science or a related field and have at least 2 years of experience in technical or product support, ideally within the container terminal, shipping, or logistics industries, with SPARCS N4 TOS experience being mandatory. Proficiency in system platform technologies like networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE are recommended. Hands-on experience with JAVA, XML, and client-server applications is required, along with advantageous knowledge of Core Java/Groovy coding and familiarity with diagnostic tools like Hyperic. A strong understanding of relational database structures and web-based enterprise solutions, coupled with excellent technical troubleshooting skills, detail-orientation, self-motivation, and assertive communication are essential. Bilingual skills in English and/or Spanish/Portuguese are a plus, as is a willingness to travel, work extended hours, and demonstrate strong leadership, time management, and organizational abilities.

Responsibilities

The Customer Support Engineer will provide support for internally developed software applications and troubleshoot customer system issues related to Navis products. Responsibilities include managing cases from start to resolution, collaborating with development, QA, and product release teams, and verifying, reproducing, and isolating application defects. The role involves debugging software applications, analyzing code for potential issues, and reproducing software defects in a lab environment using customer datasets or remote connections. Addressing customer 'question' cases requires in-depth investigation using various resources, and performing on-site customer-facing tasks such as software/hardware upgrades and resolving critical defects. Participation in software implementations and upgrades at customer facilities, being part of a global 24x7 on-call duty roster, and engaging in account management activities for assigned accounts are also key duties. The role requires flexibility to work in shifts and manage tasks under tight deadlines.

Skills

Technical Support

Product Support

Software Troubleshooting

Case Management

Customer Communication

Defect Reproduction

Software Debugging

Code Analysis

Lab Environment Setup

Customer Data Analysis

Remote Connections

Customer Question Resolution

Product Manuals

Confluence

Release Notes

On-site Support

Software Upgrades

Hardware Upgrades

Critical Defect Resolution

Third-party System Integration Testing

Software Implementation

On-call Duty

Account Management

Conference Calls

Case Reviews

Computer Science

Networking

MS SQL Server

Oracle

Java

EDI

Spring

Hibernate

Xenos Transform Designer

J2EE

SPARCS N4 TOS

Automation Terminals

Kalderos

Optimizes drug discount management platform

About Kalderos

Kalderos provides a platform designed to improve the management of drug discounts in the healthcare sector. This platform helps healthcare providers and pharmaceutical manufacturers accurately manage discount claims and avoid duplicate discounts. By using data analytics and machine learning, Kalderos simplifies the complicated process of drug discount management, making it more efficient and clear. Clients subscribe to the service, paying for access to the platform and its features, which include real-time data validation, detailed reporting tools, and automated compliance checks. These features assist clients in saving time and minimizing financial risks related to drug discount programs. Kalderos primarily serves large healthcare systems and pharmaceutical companies in the United States.

Chicago, IllinoisHeadquarters

2016Year Founded

$48.6MTotal Funding

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

51-200Employees