[Remote] Customer Support Engineer at Kalderos

Brazil

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Container Terminal, Shipping, LogisticsIndustries

Skills

Key technologies and capabilities for this role

Technical SupportProduct SupportSoftware TroubleshootingCase ManagementCustomer CommunicationDefect ReproductionSoftware DebuggingCode AnalysisLab Environment SetupCustomer Data AnalysisRemote ConnectionsCustomer Question ResolutionProduct ManualsConfluenceRelease NotesOn-site SupportSoftware UpgradesHardware UpgradesCritical Defect ResolutionThird-party System Integration TestingSoftware ImplementationOn-call DutyAccount ManagementConference CallsCase ReviewsComputer ScienceNetworkingMS SQL ServerOracleJavaEDISpringHibernateXenos Transform DesignerJ2EESPARCS N4 TOSAutomation Terminals

Questions & Answers

Common questions about this position

What experience is required for the Customer Support Engineer role?

A degree in computer science or related field is required, along with 2+ years of technical support experience preferably in container terminal, shipping, or logistics industries, and SPARCS N4 TOS experience is a must.

What technical skills are needed for this position?

Proficiency in system platforms like networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, J2EE is recommended, plus hands-on experience with JAVA, XML, client-server applications, and relational databases.

Is travel or shift work required in this role?

Yes, willingness to travel as needed, flexibility to work in shifts based on business requirements, participate in a global 24x7 on-call roster, and work extended hours under tight deadlines are required.

What soft skills are important for this job?

Strong technical troubleshooting skills, detail-oriented and self-motivated nature, excellent written and verbal communication skills in English and/or Spanish/Portuguese, teamwork in multi-disciplinary virtual teams, and strong leadership, time management, and organizational abilities.

What makes a strong candidate for this Customer Support Engineer position?

Candidates with SPARCS N4 TOS experience, hands-on JAVA/XML skills, industry experience in container terminals or logistics, multilingual abilities in Spanish/Portuguese, and a customer service orientation with debugging skills stand out.

Kalderos

Optimizes drug discount management platform

About Kalderos

Kalderos provides a platform designed to improve the management of drug discounts in the healthcare sector. This platform helps healthcare providers and pharmaceutical manufacturers accurately manage discount claims and avoid duplicate discounts. By using data analytics and machine learning, Kalderos simplifies the complicated process of drug discount management, making it more efficient and clear. Clients subscribe to the service, paying for access to the platform and its features, which include real-time data validation, detailed reporting tools, and automated compliance checks. These features assist clients in saving time and minimizing financial risks related to drug discount programs. Kalderos primarily serves large healthcare systems and pharmaceutical companies in the United States.

Chicago, IllinoisHeadquarters

2016Year Founded

$48.6MTotal Funding

LATE_VCCompany Stage

Consulting, AI & Machine Learning, HealthcareIndustries

51-200Employees