Kalderos

Customer Support Engineer

Brazil

Not SpecifiedCompensation
Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Container Terminal, Shipping, LogisticsIndustries

Requirements

Candidates must possess a degree in computer science or a related field and have at least 2 years of experience in technical or product support, ideally within the container terminal, shipping, or logistics industries, with SPARCS N4 TOS experience being mandatory. Proficiency in system platform technologies like networking, MS SQL Server, Oracle, and familiarity with Java, EDI, Spring, Hibernate, Xenos Transform Designer, and J2EE are recommended. Hands-on experience with JAVA, XML, and client-server applications is required, along with advantageous knowledge of Core Java/Groovy coding and familiarity with diagnostic tools like Hyperic. A strong understanding of relational database structures and web-based enterprise solutions, coupled with excellent technical troubleshooting skills, detail-orientation, self-motivation, and assertive communication are essential. Bilingual skills in English and/or Spanish/Portuguese are a plus, as is a willingness to travel, work extended hours, and demonstrate strong leadership, time management, and organizational abilities.

Responsibilities

The Customer Support Engineer will provide support for internally developed software applications and troubleshoot customer system issues related to Navis products. Responsibilities include managing cases from start to resolution, collaborating with development, QA, and product release teams, and verifying, reproducing, and isolating application defects. The role involves debugging software applications, analyzing code for potential issues, and reproducing software defects in a lab environment using customer datasets or remote connections. Addressing customer 'question' cases requires in-depth investigation using various resources, and performing on-site customer-facing tasks such as software/hardware upgrades and resolving critical defects. Participation in software implementations and upgrades at customer facilities, being part of a global 24x7 on-call duty roster, and engaging in account management activities for assigned accounts are also key duties. The role requires flexibility to work in shifts and manage tasks under tight deadlines.

Skills

Technical Support
Product Support
Software Troubleshooting
Case Management
Customer Communication
Defect Reproduction
Software Debugging
Code Analysis
Lab Environment Setup
Customer Data Analysis
Remote Connections
Customer Question Resolution
Product Manuals
Confluence
Release Notes
On-site Support
Software Upgrades
Hardware Upgrades
Critical Defect Resolution
Third-party System Integration Testing
Software Implementation
On-call Duty
Account Management
Conference Calls
Case Reviews
Computer Science
Networking
MS SQL Server
Oracle
Java
EDI
Spring
Hibernate
Xenos Transform Designer
J2EE
SPARCS N4 TOS
Automation Terminals

Kalderos

Optimizes drug discount management platform

About Kalderos

Kalderos provides a platform designed to improve the management of drug discounts in the healthcare sector. This platform helps healthcare providers and pharmaceutical manufacturers accurately manage discount claims and avoid duplicate discounts. By using data analytics and machine learning, Kalderos simplifies the complicated process of drug discount management, making it more efficient and clear. Clients subscribe to the service, paying for access to the platform and its features, which include real-time data validation, detailed reporting tools, and automated compliance checks. These features assist clients in saving time and minimizing financial risks related to drug discount programs. Kalderos primarily serves large healthcare systems and pharmaceutical companies in the United States.

Chicago, IllinoisHeadquarters
2016Year Founded
$48.6MTotal Funding
LATE_VCCompany Stage
Consulting, AI & Machine Learning, HealthcareIndustries
51-200Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
401(k) Company Match
401(k) Retirement Plan
Paid Vacation
Phone/Internet Stipend
Commuter Benefits
Home Office Stipend

Risks

Strategic shifts by new CSO Daryl Todd may disrupt existing operations.
Involvement in Arkansas litigation could lead to legal challenges or reputational damage.
Accountant shortage in the U.S. may impact Kalderos' financial reporting capabilities.

Differentiation

Kalderos offers a unique SaaS-based drug discount management solution.
The platform uses machine learning to detect inconsistencies in drug discount claims.
Kalderos provides real-time data validation and automated compliance checks.

Upsides

Growing demand for AI-driven compliance solutions in healthcare boosts Kalderos' market potential.
Expansion of 340B program compliance needs increases demand for Kalderos' services.
Collaboration opportunities with hospitals enhance Kalderos' drug discount management capabilities.

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