[Remote] Customer Support Chat Specialist: M - F at Givebutter

Philippines

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Nonprofit Technology, SaaSIndustries

Skills

Key technologies and capabilities for this role

Live Chat SupportEmail SupportMultitaskingCustomer Query ResolutionProduct TroubleshootingUser Feedback CollectionRemote Work

Questions & Answers

Common questions about this position

What is the salary for this Customer Support Chat Specialist position?

The salary is PHP 550/hour (Tentative).

Is this position remote, and what are the work hours?

Yes, this is a fully remote position. The training schedule is Monday - Friday 9 PM - 6 AM PH time for 3 months (40 hours), and the permanent schedule is the same.

What skills and experience are required for this role?

Candidates need 5+ years as a Live Chat Support Specialist in tech, 2+ years remote experience, multitasking ability, high adaptability, proficiency in help desk software like Intercom/Slack/Notion, and excellent English communication skills.

What is the company culture like at Givebutter?

Givebutter emphasizes fun at work, has been certified as a Great Place to Work® in 2021-2024, and focuses on empowering changemakers in a positive, impactful environment.

What makes a strong candidate for this position?

Strong candidates have 5+ years in live chat support in tech, remote work experience, multitasking skills, adaptability, software proficiency, and excellent English communication, plus their own computer and stable internet.

Givebutter

Fundraising platform for nonprofits and schools

About Givebutter

Givebutter provides a platform for nonprofits, schools, and other organizations to raise funds through various methods. The platform includes tools for managing events, ticketing, and livestreaming, as well as features for tracking donations and setting up recurring donation plans. It supports both in-person and online fundraising, making it adaptable for different campaign needs. Unlike many competitors, Givebutter allows organizations to use its services for free, generating revenue through transaction fees and optional tips from donors. Additionally, it offers integrations with other applications to improve the fundraising experience.

Washington, District of ColumbiaHeadquarters

2016Year Founded

$6.8MTotal Funding

SEEDCompany Stage

Consumer Software, Social Impact, EntertainmentIndustries

51-200Employees

Benefits

Health Insurance

Mental Health Support

Remote Work Options

401(k) Company Match

Unlimited Paid Time Off

Parental Leave

Home Office Stipend

Professional Development Budget

Charitable Giving

Risks

Emerging competitors like Funraise and Donorbox could capture market share.

Cryptocurrency donations' popularity challenges platforms not fully supporting them.

Economic downturns may reduce transaction volumes, impacting Givebutter's revenue.

Differentiation

Givebutter offers a unique DAF donate button, first in the market.

The platform supports both in-person and digital fundraising, enhancing versatility.

Givebutter integrates with third-party apps, streamlining the fundraising process.

Upsides

Increased digital wallet adoption enhances donor convenience and donation volumes.

Virtual and hybrid events create new opportunities for engaging online donors.

AI-driven analytics help organizations optimize donor campaigns effectively.

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