Customer Support Associate at Playground

Denver, Colorado, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Childcare, EdTech, SaaSIndustries

Requirements

Experience in a customer-facing role in a B2B SaaS environment preferred
Technical aptitude and the ability to quickly learn and navigate new software
A passion for customer success and a genuine interest in helping others
A proactive problem-solver who is comfortable with ambiguity and thrives in a fast-paced environment
Payroll experience is a plus

Responsibilities

Provide empathetic, customer-centric support by understanding the unique needs and challenges of each client
Respond to customer inquiries via chat in a timely and professional manner
Troubleshoot technical issues and guide customers through solutions
Collaborate with the product and engineering teams to escalate and resolve complex issues
Document and track customer interactions and feedback to contribute to continuous product improvement
Proactively identify opportunities to educate customers about product features and best practices
Maintain a deep understanding of our platform to provide accurate and comprehensive support
Keep our Help Center up to date, creating and adding new articles

Skills

Key technologies and capabilities for this role

Customer SupportChat SupportTroubleshootingProblem SolvingCustomer SuccessProduct KnowledgeFeedback DocumentationCross-Functional CollaborationEmpathetic CommunicationTechnical Guidance

Questions & Answers

Common questions about this position

What is the salary range for the Customer Support Associate position?

The annual salary range for this position is $60,000, subject to standard withholding and applicable taxes. Job level and actual compensation will be decided based on factors like individual qualifications, skills, prior experience, market demands, and scope of role.

Is this Customer Support Associate role remote or onsite?

This is an onsite position.

What skills and experience are required for this role?

Experience in a customer-facing role in a B2B SaaS environment is preferred, along with technical aptitude to quickly learn new software, a passion for customer success, and proactive problem-solving in a fast-paced environment. Payroll experience is a plus.

What is the company culture like at Playground?

Playground consists of a team of owners who are not afraid to dive into large, complex projects, operating at a quick growth pace in a fast-paced environment.

What growth opportunities are available in this role?

High-performers have the opportunity to transition into onboarding/implementation roles within Playground.

Playground

Platform for hosting and sharing virtual events

About Playground

PlaygroundApp.com provides a platform for creators and cultural makers to host and share virtual events and experiences, ranging from operas to raves. The platform connects people globally, allowing users to discover and participate in cultural events from anywhere. It serves artists, musicians, and cultural enthusiasts, helping them reach wider audiences and monetize their events. PlaygroundApp operates in the growing virtual events market, offering a curated selection of experiences that cater to diverse interests. The company generates revenue through ticket sales, subscription fees, and partnerships, supporting both free and paid events to engage a broad user base.

New York City, New YorkHeadquarters

2019Year Founded

$3.3MTotal Funding

SEEDCompany Stage

VR & AR, EntertainmentIndustries

11-50Employees

Risks

Emerging competition from platforms like Saakuru Labs could divert attention from Playground.

User adoption may be challenging if Playground doesn't differentiate from existing platforms.

A shift back to in-person events could reduce demand for virtual experiences.

Differentiation

Playground offers a unique blend of virtual and cultural arts events.

The platform connects global audiences through shared cultural experiences.

Playground supports both free and paid events, catering to diverse user preferences.

Upsides

Increased demand for hybrid events expands Playground's audience reach.

AI-driven content curation can enhance user engagement on Playground.

5G technology improves Playground's livestream quality and interactive features.

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