Customer Support Associate at Remi

San Francisco, California, United States

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Retail Technology, SaaSIndustries

Requirements

Professional, service driven individual with a proven track record of success
Associate or Bachelor’s Degree
Minimum 2+ years of experience in a customer facing support role
Strong technical background
Excellent problem-solving skills
Effective communication abilities
Ability to prioritize tasks based on established deadlines, partner needs, and business needs

Responsibilities

Provide technical support: Respond to customer and partner inquiries via phone, email, or other communication channels, and provide timely and effective resolutions to technical issues related to Revi systems (POS, Kiosk, Printers, etc.)
Troubleshoot and diagnose problems: Identify and analyze technical problems reported by partners, troubleshoot system issues, and recommend appropriate solutions
Maintain knowledge base: Keep up-to-date with the latest updates, features, and enhancements of POS systems, and maintain a comprehensive knowledge base to support customers and partners
Collaborate with internal teams: Work closely with development, sales, and product management teams to relay customer and partner feedback, suggest improvements, and contribute to the ongoing enhancement of Revi systems
Document and escalate issues: Document customer and partner interactions, issues, and resolutions systematically, and escalate complex or unresolved issues to appropriate teams
Provide proactive support: Proactively monitor system performance, identify potential issues, and take necessary actions to prevent or minimize disruptions
Ensure customer satisfaction: Provide exceptional customer service and ensure high levels of customer satisfaction by addressing needs effectively and professionally

Skills

Key technologies and capabilities for this role

Customer SupportTechnical AssistanceTroubleshootingCommunicationPartner Support

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

Is this role remote or does it require office presence?

This information is not specified in the job description.

What skills are required for the Customer Support Associate role?

The role requires a strong technical background, excellent problem-solving skills, and effective communication abilities.

What is the company culture like at Revi?

Revi is a mission-driven company focused on revolutionizing brick-and-mortar retail through Web 3.0 technology, with a collaborative environment where support teams work closely with development, sales, and product management.

What makes a strong candidate for this Customer Support Associate position?

Strong candidates will have a technical background to troubleshoot Revi systems like POS, kiosks, and printers, along with problem-solving skills and the ability to communicate effectively while collaborating with internal teams.

Remi

Web3 solutions for cryptocurrency and NFTs

About Remi

RemiHQ helps businesses utilize Web3 technologies, focusing on cryptocurrency and NFTs. They provide services that allow companies to integrate crypto payments into their platforms and create NFT collections for marketing. Their approach includes building community engagement and peer-to-peer marketing strategies, which helps businesses attract and retain customers. Unlike many competitors, RemiHQ offers comprehensive solutions tailored to each client's needs, ensuring a smooth transition to digital assets. The goal of RemiHQ is to enable businesses to modernize their payment systems and enhance customer interaction, ultimately driving growth and new revenue opportunities.

Lehi, UtahHeadquarters

2022Year Founded

$20.4MTotal Funding

SERIES_ACompany Stage

Consulting, Crypto & Web3Industries

51-200Employees

Benefits

Health Savings Account/Flexible Spending Account

401(k) Retirement Plan

Flexible Work Hours

Risks

Cryptocurrency market volatility poses financial instability risks for RemiHQ's clients.

Decline in NFT market interest may impact RemiHQ's revenue from NFT services.

Regulatory scrutiny on crypto transactions could complicate RemiHQ's operations.

Differentiation

RemiHQ combines Web3 technologies with the roofing industry, a unique market approach.

Founders are seasoned tech veterans, enhancing credibility and expertise in digital solutions.

Focus on community-led marketing strategies sets RemiHQ apart from traditional tech consultancies.

Upsides

Increased adoption of crypto payments among small businesses boosts RemiHQ's service demand.

Smart contract applications in construction align with RemiHQ's modernization goals.

Growing interest in sustainable roofing solutions can be leveraged with blockchain tracking.

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