Customer Support and Sales Expert at Allurion

Bogotá, Bogota, Colombia

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

TechnologyIndustries

Requirements

Minimum high school diploma
Flexibility to work all shifts as needed (including nights, weekends, or holidays)
6 months of prior customer service experience (call center preferred)
6 months – 1 year of sales experience
Bilingual (English/Spanish)

Responsibilities

Maintain exceptional customer service while providing remote support for customers’ inquiries about lost or damaged devices
Resolve customer issues
Sell Connected Home (In-Home warranty service) and other product offerings to customers on every call
Engage with customers to understand their technology and sell protection/tech support solutions
Serve, solve, and sell

Skills

Key technologies and capabilities for this role

Customer ServiceSalesTechnical SupportCall CenterRemote TroubleshootingDevice Support

Questions & Answers

Common questions about this position

What is the salary for the Customer Support and Sales Representative role?

The salary is COP 2.950.000 monthly. There is also a transportation allowance of COP 300.000 monthly.

Is this a remote position or does it require office work?

The role requires working in an office environment with safe social interactions and noise, though it involves providing remote support to customers.

What are the required qualifications and skills for this position?

Requirements include a minimum high school diploma, flexibility for all shifts including nights/weekends/holidays, 6 months prior customer service experience (call center preferred), 6 months–1 year sales experience, and bilingual English/Spanish. Key skills include exceptional patience and listening, identifying customer needs for upselling, problem-solving dedication, multitasking, and willingness to face challenges.

What is the company culture like at Asurion?

Asurion values team success, creates a rewarding and collaborative work environment where employees can maximize their talents, and provides a fun, casual atmosphere with comprehensive benefits.

What makes a strong candidate for this Customer Support and Sales role?

A strong candidate has the required experience in customer service and sales, is bilingual in English/Spanish, demonstrates patience, strong listening skills, problem-solving dedication, upselling ability, and multitasking while being flexible with shifts.

Allurion

Non-surgical weight loss balloon solutions

About Allurion

Allurion focuses on managing obesity through its unique weight loss solution. The Allurion Balloon is a non-surgical weight loss balloon that can be placed and removed without the need for surgery, endoscopy, or anesthesia. This product is part of the Allurion Program, which includes digital tools like the Allurion Mobile App, Allurion Insights for clinicians, and connected devices such as a scale and health tracker. This combination allows patients and healthcare providers to effectively monitor and manage weight loss. Allurion differentiates itself from competitors by offering a comprehensive program that integrates both the balloon and digital health tools, providing ongoing support for users. The company's goal is to help individuals struggling with obesity achieve sustainable weight loss in a safe and effective manner.

Natick, MassachusettsHeadquarters

2009Year Founded

$112.4MTotal Funding

POST_IPO_EQUITYCompany Stage

Consumer Software, HealthcareIndustries

201-500Employees

Benefits

Paid Vacation

Remote Work Options

Phone/Internet Stipend

Professional Development Budget

Risks

Allurion Balloon lacks U.S. approval, limiting market expansion and revenue potential.

Reliance on digital tools faces competition from evolving technology and digital health solutions.

Debt financing reliance poses risks if revenue growth doesn't meet expectations.

Differentiation

Allurion Balloon offers non-surgical weight loss without endoscopy or anesthesia.

Comprehensive digital tools support weight loss, enhancing patient and provider engagement.

Global market reach with innovative, non-invasive obesity management solutions.

Upsides

$48M financing reduces interest expenses, extends debt maturity, and boosts financial stability.

Launch of Virtual Care Suite in the U.S. strengthens market presence and support.

Experienced executives like Keith Johns enhance leadership and international strategies.

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