[Remote] Customer Support Analyst – Security & Compliance at Algolia

Candidates must have at least 12 months of experience in Customer Support for SaaS enterprise software. They should possess the ability to explain complex technical concepts clearly to diverse audiences, skill in handling and prioritizing multiple support tickets, and strong verbal and written communication with empathy. Experience escalating technical issues to advanced support teams and the ability to handle and prioritize a portfolio of tickets at various stages of resolution are also required, along with excellent spoken and written English skills. Familiarity with RESTful APIs, basic programming knowledge, or an interest in software development is a plus, as is experience using ticketing systems like Zendesk. The candidate must be based in the Central or Eastern timezone.