Customer Service Representative
Beyond FinanceFull Time
Entry Level & New Grad
Candidates must have at least 3 years of customer service experience, with a minimum of 2 years in a high-volume contact center environment. Proficiency in standard business computer operations, internet applications, web browsers, G-suite, and Windows-based software is required. The ability to attend 5 weeks of mandatory training and a passion for helping people are also necessary qualifications.
The Customer Support Advocate will assist customers with general inquiries about loan statuses and payment arrangements, including account maintenance, payment cancellations, and balance details. They will protect the business and consumers from identity theft and fraud by adhering to established policies and procedures. Responsibilities include actively listening to identify and solve problems, adapting to changing priorities, meeting performance goals, and educating customers about financial best practices.
Specialty finance platform for personal loans
OppFi provides a platform that helps community banks offer personal loans to individuals who often struggle to access credit from traditional financial institutions. By partnering with these banks, OppFi enables them to extend credit to underserved Americans, allowing these consumers to improve their financial health. The loans are designed to be accessible and are accompanied by a focus on responsible lending practices. OppFi differentiates itself from competitors by emphasizing transparency and best-in-class customer service, ensuring that clients understand the terms of their loans and feel supported throughout the process. The company's goal is to promote financial inclusion and help individuals rebuild their financial stability.