[Remote] Customer Support Advocate at OppFi

Remote

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Not SpecifiedCompensation

Entry Level & New GradExperience Level

Full TimeJob Type

UnknownVisa

Financial Technology, Consumer FinanceIndustries

Requirements

Candidates must have at least 3 years of customer service experience, with a minimum of 2 years in a high-volume contact center environment. Proficiency in standard business computer operations, internet applications, web browsers, G-suite, and Windows-based software is required. The ability to attend 5 weeks of mandatory training and a passion for helping people are also necessary qualifications.

Responsibilities

The Customer Support Advocate will assist customers with general inquiries about loan statuses and payment arrangements, including account maintenance, payment cancellations, and balance details. They will protect the business and consumers from identity theft and fraud by adhering to established policies and procedures. Responsibilities include actively listening to identify and solve problems, adapting to changing priorities, meeting performance goals, and educating customers about financial best practices.

Skills

Customer Service

Call Center

Financial Technology

Communication

Problem-Solving

Relationship Building

Empathetic Communication

OppFi

Specialty finance platform for personal loans

About OppFi

OppFi provides a platform that helps community banks offer personal loans to individuals who often struggle to access credit from traditional financial institutions. By partnering with these banks, OppFi enables them to extend credit to underserved Americans, allowing these consumers to improve their financial health. The loans are designed to be accessible and are accompanied by a focus on responsible lending practices. OppFi differentiates itself from competitors by emphasizing transparency and best-in-class customer service, ensuring that clients understand the terms of their loans and feel supported throughout the process. The company's goal is to promote financial inclusion and help individuals rebuild their financial stability.

Chicago, IllinoisHeadquarters

2012Year Founded

$283MTotal Funding

IPOCompany Stage

Fintech, Financial ServicesIndustries

201-500Employees

Benefits

Generous vacation

Insurance benefits

401(k) matching

Employee Assistance Program

Tuition reimbursement

Subsidies for childcare costs, free financial literacy tools, 6 paid weeks of parental leave

Collaborative and supportive company culture

Risks

Increased competition in small business financing could challenge OppFi's market position.

Potential delay in Federal Reserve rate cuts may decrease loan demand.

Integration risks exist with the acquisition of Bitty Advance.

Differentiation

OppFi partners with community banks to extend credit to underserved consumers.

The company emphasizes responsible lending and financial inclusion in its business model.

OppFi offers financial literacy resources through a collaboration with Zogo.

Upsides

Acquisition of Bitty Advance diversifies OppFi's product offerings in small business financing.

Expanded $50 million credit facility supports growth and new product roll-out.

Partnerships with educational platforms enhance customer engagement and retention.

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