Customer Success, Upsell Expert at Constant Contact

Waltham, Massachusetts, United States

Constant Contact Logo
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Marketing, SaaS, Small BusinessIndustries

Requirements

  • Bachelor’s degree and/or 1-2 years related experience in Sales
  • Strong passion for helping small businesses succeed
  • Experience with SMB’s and/or a small business (preferred)
  • Hungry to deliver results
  • Experience and drive to achieve goals and targets
  • Exceptional and persuasive communication skills, both verbal and written
  • Coachable and willing to try new things
  • Strong organizational and time management skills
  • Understanding of Constant Contact’s product suite and support processes
  • Ability to communicate business value in the context of software platform solutions
  • Preferred experience with CRM and office productivity platforms, e.g., Salesforce, Google Workspace
  • Availability for hybrid role (40 hours/week, minimum 2 days per week in Waltham, MA office)

Responsibilities

  • Make a high volume of outbound calls to warm leads with the intent of upgrading/adding add-ons to increase customer spend and retention
  • Inspire small businesses to grow their business with our ever-growing suite of email and digital marketing solutions
  • Understand a basic sales methodology to conduct a value-based conversation supporting a customer's desire to continue their marketing to achieve their goals
  • Deliver against monthly conversion targets to achieve quotas

Skills

Outbound Calling
Sales
Customer Success
Upselling
Digital Marketing
Email Marketing
Customer Relationship Building
SMB Sales
Quota Achievement
Value-Based Selling

Constant Contact

Digital marketing solutions for small businesses

About Constant Contact

Constant Contact offers digital marketing solutions for small businesses and nonprofits, focusing on email and social media marketing. Their user-friendly tools help clients create effective marketing campaigns to engage their target audiences and drive sales or donations. Operating on a subscription-based model, Constant Contact provides various pricing tiers to accommodate different business sizes, making their services accessible to all. The company aims to simplify marketing for organizations that may lack the resources or expertise to manage complex campaigns.

Waltham, MassachusettsHeadquarters
1995Year Founded
$420.8MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Consumer Software, Social ImpactIndustries
1,001-5,000Employees

Benefits

Health Insurance
Paid Vacation
Hybrid Work Options
Professional Development Budget
Paid Sick Leave
Paid Holidays

Risks

Increased competition from AI-driven platforms like ActiveCampaign and Mailchimp.
Potential strategic shifts due to the sale of Siris Capital's ownership stake.
Data privacy challenges from integrations with platforms like Square.

Differentiation

Constant Contact offers AI-powered tools like Campaign Builder and BrandKit.
The company integrates with over 300 apps, including Square and HostGator.
Constant Contact provides a subscription-based model with various pricing tiers.

Upsides

Constant Contact is recognized as a market leader in email marketing.
The partnership with Square enhances marketing and transaction capabilities.
Expansion in APAC positions the company for growth in Asia-Pacific.

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