Customer Success - United States - Scale

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Biotechnology, SaaSIndustries

Requirements

The ideal candidate will have 1-3 years of prior experience in Customer Success within a SaaS, fast-paced organization. A strong scalability and customer excellence mindset is essential, alongside excellent communication, interpersonal, problem-solving, technical, and analytical skills. A hybrid customer and product-driven mentality prioritizing client satisfaction and scale is also required.

Responsibilities

This role involves managing a portfolio of approximately 100 accounts, contributing to the development of the scaled Customer Success playbook, and building strong relationships with high-potential clients. Key responsibilities include owning upsell, cross-sell, and renewal processes for the scale segment, implementing repeatable and self-serve processes for customers, and measuring/improving customer satisfaction and experience. The role also requires monitoring customer usage and adoption to identify improvement areas or revenue expansion opportunities, and owning NRR and customer health KPIs.

Skills

Customer Success

Audio AI

Speech Technology

Communication

Problem-Solving

Collaboration

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

New York City, New YorkHeadquarters

2022Year Founded

$98.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.

High valuation could lead to increased scrutiny from competitors and regulators.

Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.

The company focuses on natural and compelling voice technology for content creators.

ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.

The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.

Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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