[Remote] Customer Success - United States - Scale at ElevenLabs

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, Biotechnology, SaaSIndustries

Skills

Key technologies and capabilities for this role

Customer SuccessAIAudio AISpeech TechnologyCommunicationProblem-SolvingCollaboration

Questions & Answers

Common questions about this position

Is this Customer Success Manager role remote?

Yes, the role is remote (global), with optional offices in New York and San Francisco, and the company is remote-first prioritizing talent over location.

What benefits does ElevenLabs offer?

Benefits include flexible time off, a monthly coworking stipend for those not near main hubs, annual learning & development stipend, social travel stipend for team meetups, and an annual company offsite.

What are the key requirements for the Customer Success Manager role?

The job requires 1-3 years of prior Customer Success experience, though the description cuts off there.

What is the company culture like at ElevenLabs?

ElevenLabs has a high-velocity culture with rapid experimentation, lean autonomous teams, minimal bureaucracy, focus on impact over job titles, AI-first approach, excellence everywhere, and a global remote-first team.

What makes a strong candidate for this Customer Success role?

A strong candidate is self-starting, highly energetic, based in the USA, passionate about voice technology, and experienced in managing accounts, building client relationships, driving upsell/renewals, and measuring customer success KPIs.

ElevenLabs

Generates long-format speech in any voice

About ElevenLabs

Eleven Labs focuses on voice technology, providing a platform that generates long-format speech in various voices and languages. This technology is designed for content creators, publishers, and media production businesses, enabling them to create audiobooks, podcasts, and voiceovers with natural-sounding voices. Users can access the platform through a subscription model, allowing them to scale their usage based on their needs. Eleven Labs differentiates itself by continuously enhancing its AI algorithms and expanding its voice and language options, catering to the increasing demand for personalized audio experiences. The company's goal is to transform storytelling by offering high-quality voice generation tools that enhance the way audio content is produced.

New York City, New YorkHeadquarters

2022Year Founded

$98.2MTotal Funding

SERIES_BCompany Stage

Consumer Software, AI & Machine LearningIndustries

51-200Employees

Benefits

Remote Work Options

Flexible Work Hours

Professional Development Budget

Risks

Removing job titles may cause internal confusion and inefficiencies at ElevenLabs.

High valuation could lead to increased scrutiny from competitors and regulators.

Intense competition from companies like Voicemod threatens ElevenLabs' market share.

Differentiation

ElevenLabs offers a unique platform for generating long-format speech in any language.

The company focuses on natural and compelling voice technology for content creators.

ElevenLabs' Flash Voice Model provides the fastest text-to-speech solution with 75ms delay.

Upsides

ElevenLabs raised $80M in 2024, enhancing product refinement and safety measures.

The AI Engineer Pack attracts developers by reducing financial constraints during experimentation.

Partnership with Klarna showcases ElevenLabs' influence in AI marketing for global campaigns.

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