Customer Success Technical Architect
ConfluentFull Time
Senior (5 to 8 years), Expert & Leadership (9+ years)
Candidates should possess at least 3 years of experience in Customer Success and a technical, customer-facing role such as a Technical Account Manager, Solutions Engineer, Developer Advocate, or Implementation Specialist, demonstrating a proven ability to guide technical audiences, drive strategic customer outcomes, and enable change management within customer organizations. They should be comfortable balancing 1:1 and 1:Many strategies and possess strong analytical skills to utilize customer usage data for strategic decision-making.
As a Technical Scale Customer Success Manager, you will manage a large portfolio of customers, employing a mix of 1:1 and 1:Many strategies to help users achieve and exceed their goals with Postman, focusing on targeted engagements based on data signals. You will proactively manage customer portfolios, identify adoption risks and opportunities, collaborate with Sales and Renewals, and share customer insights with Product to ensure seamless collaboration and continuous improvement while embracing change and shaping the future of Customer Success at scale.
API development and collaboration platform
Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.