[Remote] Technical Scale Customer Success Manager at Postman

United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

API Platform, SoftwareIndustries

Requirements

Candidates should possess at least 3 years of experience in Customer Success and a technical, customer-facing role such as a Technical Account Manager, Solutions Engineer, Developer Advocate, or Implementation Specialist, demonstrating a proven ability to guide technical audiences, drive strategic customer outcomes, and enable change management within customer organizations. They should be comfortable balancing 1:1 and 1:Many strategies and possess strong analytical skills to utilize customer usage data for strategic decision-making.

Responsibilities

As a Technical Scale Customer Success Manager, you will manage a large portfolio of customers, employing a mix of 1:1 and 1:Many strategies to help users achieve and exceed their goals with Postman, focusing on targeted engagements based on data signals. You will proactively manage customer portfolios, identify adoption risks and opportunities, collaborate with Sales and Renewals, and share customer insights with Product to ensure seamless collaboration and continuous improvement while embracing change and shaping the future of Customer Success at scale.

Skills

Customer Success

Account Management

API

Data Analysis

Strategic Thinking

Communication

Collaboration

Technical Support

Postman

API development and collaboration platform

About Postman

Postman provides a platform for API development that helps developers and organizations design, test, document, and monitor APIs. The tools available on Postman enable teams to collaborate effectively, allowing them to share and manage APIs with ease. Users can access a variety of features through a subscription model, which includes different pricing tiers for individuals, small teams, and large enterprises, along with a free tier to attract new users. Postman has played a significant role in facilitating data exchange during the COVID-19 pandemic by offering API collections that provide real-time data for healthcare professionals, researchers, and government agencies. The company's goal is to streamline the API development process and enhance collaboration among development teams.

San Francisco, CaliforniaHeadquarters

2014Year Founded

$422.2MTotal Funding

SERIES_DCompany Stage

Enterprise Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Accidental Death & Dismemberment Insurance.

Dental Insurance.

Disability Insurance.

Flexible Spending Account (FSA)

Health Savings Account (HSA)

Life Insurance.

Mental Health Care.

Occupational Accident Insurance.

Risks

Rapid adoption of generative AI tools could increase competition for Postman.

Explosive API growth may challenge Postman's API management capabilities by 2025.

Data breaches due to exposed API secrets pose a significant security risk.

Differentiation

Postman offers a comprehensive API development environment for developers and enterprises.

The platform supports API-first development, automated testing, and developer onboarding.

Postman's subscription model caters to individual developers, small teams, and large enterprises.

Upsides

Postman's acquisition of Orbit enhances community engagement on the API Network.

Release of Postman v11 aligns with AI integration trends, boosting developer productivity.

Gartner predicts 80% of enterprises will use generative AI APIs by 2026.

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