Customer Success Specialist (Dutch and English speaking) at Laika

London, England, United Kingdom

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

InsuranceIndustries

Requirements

Super strong empathy for cyclists and what it means when someone has their bike nicked, damaged or injures themselves whilst out & about on their bike
Decent understanding of technical terms in cycling (company can provide training on latest bike tech)
Dutch and English speaking (inferred from job title)

Responsibilities

Supporting Laka customers (& potential customers) with general questions about Laka's products & services, their bicycle insurance and new initiatives via web chat and email
Help Laka members to file their claims and guide them through the process of replacing or repairing their bikes and kit either directly with us or by coordinating with third-parties (shops, manufacturers, distributors etc)
Be the first point of contact for our B2B partners, supporting them to get their riders back on the road
Work closely with the CX team across both the UK and NL to provide a convenient, swift and seamless experience to our members
Collate feedback from the collective on an ongoing basis and produce actionable intel to support decision making, both in the CX team and others around Laka
Get stuck into our squad-based work, with the goal to continue to make Laka the best it can be (working on exciting projects with the Marketing, Product or Technology teams)

Skills

Dutch

English

Customer Success

Client Support

Communication

Laika

Compliance platform for audits and security

About Laika

Laika provides a platform that simplifies audits and compliance for businesses in the information security sector. Their main product, Thororpass, allows companies to manage compliance frameworks such as SOC 2, ISO 27001, HITRUST, and PCI DSS efficiently. The platform is designed to accommodate businesses at any stage of their compliance journey, whether they are just starting or looking to improve their existing processes. Laika differentiates itself from competitors by offering a comprehensive solution that combines technology with expert auditors, ensuring that audits are completed quickly and without unexpected issues. The goal of Laika is to make compliance a seamless experience for businesses, enabling them to focus on their core strategies and growth.

New York City, New YorkHeadquarters

2019Year Founded

$95.3MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

201-500Employees

Benefits

Early equity in a fast-growing company

Unlimited PTO

Remote work from home model

Stipend for home office equipment

Quarterly wellness and home wifi stipend

Paid courses and certifications

Risks

Increased competition may pressure Laika's market share and pricing strategies.

Rapid evolution of compliance standards could strain Laika's resources.

Economic downturns might reduce client spending on compliance services, impacting revenue.

Differentiation

Laika offers a unified compliance-as-a-service platform, simplifying complex audit processes.

The platform supports multiple frameworks like SOC 2, ISO 27001, and PCI DSS.

Laika's expert guidance and continuous monitoring ensure businesses pass audits seamlessly.

Upsides

Rising demand for automated compliance solutions boosts Laika's market potential.

Growing data privacy concerns increase the need for comprehensive compliance platforms like Laika.

Remote work trends necessitate robust compliance frameworks, benefiting Laika's offerings.

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