Customer Success Specialist at Vail Systems

Chicago, Illinois, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, AIIndustries

Requirements

Bachelor’s degree in Business, Computer Science, Mathematics, Communications, or a related field, or equivalent practical experience
2+ years in a customer-facing support or success role, ideally within a technical or data-driven environment
Excellent written and verbal communication skills — able to make complex information clear, actionable, and human
Familiarity with data visualization tools such as Tableau, Superset, or Power BI
Experience working cross-functionally with engineering or product teams
Curiosity, adaptability, and a continuous learning mindset
A genuine commitment to helping others succeed

Responsibilities

Develop a deep understanding of Prosodica’s platform to provide clear, confident guidance to customers
Respond to client inquiries with empathy, accuracy, and accountability
Troubleshoot technical and data issues to uncover root causes and guide customers toward lasting solutions
Build and interpret visualizations using tools such as Tableau, Superset, or Power BI to help customers see what matters most
Translate complex findings into clear, actionable insights that improve customer performance and experience
Partner with product and engineering teams to share feedback and enhance future releases
Contribute to documentation, training materials, and knowledge-sharing initiatives that help both clients and teammates thrive
Continuously learn about emerging technologies in speech analytics, AI, and real-time coaching to stay ahead of customer needs

Skills

Key technologies and capabilities for this role

TableauSupersetPower BISpeech AnalyticsAIData VisualizationCustomer SuccessTroubleshootingProblem Solving

Questions & Answers

Common questions about this position

What is the salary range for the Customer Success Specialist position?

The base salary range is $77,400 - $87,600 a year, determined by market data for the Chicagoland area.

Is this a remote position or does it require working in an office?

This information is not specified in the job description.

What skills are required for this Customer Success Specialist role?

Required skills include 2+ years in customer-facing support, excellent communication skills, familiarity with data visualization tools like Tableau, Superset, or Power BI, and experience working cross-functionally with engineering or product teams.

What is the company culture like at Prosodica?

The culture values curiosity, adaptability, continuous learning, and a commitment to helping customers succeed, with a collaborative environment working closely with engineering, product, and business teams.

What makes a strong candidate for this role even if they don't meet every qualification?

Strong candidates have relevant experience from various backgrounds, a passion for problem-solving and building relationships, and are encouraged to apply even if they don’t meet every qualification.

Vail Systems

Telephony software services for customer care

About Vail Systems

Vail Systems provides telephony software services that help large companies improve their customer care. Their services include advanced call routing, caller authentication, conversational interactive voice response (IVR), and customer experience analytics. These services work by allowing businesses to manage calls and customer interactions more effectively, ensuring that customers receive the right support when they need it. Vail Systems stands out from competitors due to its combination of high security, reliable platform, and a wide range of customizable services. The company's goal is to enhance customer care solutions for businesses in various industries, ensuring they can meet the needs of their customers efficiently.

Deerfield, IllinoisHeadquarters

1991Year Founded

VENTURE_UNKNOWNCompany Stage

Enterprise Software, CybersecurityIndustries

51-200Employees

Benefits

Health - When you work hard, it’s important to stay healthy. Our competitive benefits package includes medical, dental, and vision insurance options to keep you healthy and happy.

Financial/Savings - We pride ourselves with rewarding great work with great compensation. Plan ahead with our 401(k) Retirement Plan with company match. Take advantage of our pre-tax transit program to save money from parking to train tickets.

Work/Life Balance - With flexible work hours, open workspaces, casual office attire, and employee outings, it’s easy to work hard, play hard, and enjoy a balanced lifestyle.

Vacation - We believe that time away from the office is important, and key to employees’ satisfaction and productivity at work. With a generous accrual of vacation in addition to holidays, our team members can take off the time they need to come back revitalized.

Wellness - We encourage an active lifestyle by providing memberships to gyms near each of our office locations. We also host periodic wellness events and keep our office kitchens stocked with yummy, healthy snacks!

Have Some Fun! - We encourage employees to engage with each other outside of their teams. We sponsor runners in the JP Morgan Chase Corporate Challenge, the annual Vail Ringers softball team, and have a group training for the Chicago Triathalon, as well as host book clubs, hackathons and game nights.

Risks

Increased competition from tech giants like Amazon and Google in voice services.

Rapid AI advancements may outpace Vail Systems' current offerings.

Video conferencing demand may overshadow Vail's audio conferencing services.

Differentiation

Vail Systems offers a unique combination of enterprise-grade security and platform reliability.

The company provides a wide range of services, including advanced network routing and call control.

Vail Systems' FreeClimb API allows customers to build on voice and messaging solutions.

Upsides

Rising demand for cloud-based communication solutions aligns with Vail Systems' offerings.

Conversational AI and NLP technologies enhance Vail's IVR/IVA solutions.

Remote work trends boost demand for Vail's audio conferencing services.

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