Customer Success Specialist at Modernizing Medicine

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, HealthtechIndustries

Requirements

Bachelor’s Degree, preferred
1-2 years of relevant experience or equivalent combination of experience and education
Excellent communication and interpersonal skills, with the ability to navigate and mediate conflict
Detail-oriented and organized
Ability to work independently as well as part of the customer success team
A professional, patient, and balanced approach to handling tasks of varying priority and stress levels
Conflict resolution and problem-solving skills
Ability to take initiative with little direction
Empathetic communicator with a consultative approach - able to see things from another person’s point of view
Working knowledge of Salesforce and Gainsight is a plus
Ability to multi-task and shift focus/priorities on-the-fly in a fast-paced environment
People skills - comfortable on the phone and able to engage in/control difficult discussions while maintaining professional composure
Motivated

Responsibilities

Manages and owns customer needs that come through the Account Management escalation queue in Salesforce
Maintain an understanding of the client industry, MMI suite of products, and role in the market
Work collaboratively with other teams and departments across the organization to improve processes and mitigate customer risk
Identify and facilitate upsell opportunities with customers as appropriate
Serve as an escalation point for issues that impact the customer’s success
Advocate customer needs/issues cross-departmentally
Maintain regular communication (written and verbal) with customer escalations that you are owning
Monitor and record all client communication in Salesforce
Suggest practical services offered by MMI to create a more efficient and autonomous office flow
Work towards the goal of owning your own small book of business

Skills

Salesforce CRM

Account Management

Customer Success

Healthcare IT

Client Escalation

Consultative Sales

Modernizing Medicine

Specialty-specific electronic health record systems

About Modernizing Medicine

Modernizing Medicine provides specialty-specific Electronic Health Records (EHR) systems designed to improve the workflow of healthcare providers. Their main products, EMA and gGastro EHR, help users manage patient information and administrative tasks more efficiently, allowing them to concentrate on patient care. These systems adapt to the specific practices of each user, enhancing their effectiveness. Unlike many competitors, Modernizing Medicine focuses on tailored solutions for various medical specialties, which sets them apart in the healthcare technology market. The company's goal is to streamline healthcare delivery and improve patient outcomes by providing tools that simplify administrative processes.

Boca Raton, FloridaHeadquarters

2010Year Founded

$360.6MTotal Funding

LATE_VCCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Sick Leave

Paid Holidays

Parental Leave

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Conference Attendance Budget

Hybrid Work Options

Remote Work Options

Wellness Program

Risks

Potential sale by Warburg Pincus could lead to strategic shifts misaligned with current goals.

Resistance to AI technologies may slow implementation and affect user satisfaction.

Dependency on Medtronic's technology poses risks if partnership faces challenges or strategic changes.

Differentiation

ModMed offers specialty-specific EHR systems, enhancing workflow efficiency for healthcare providers.

Their EHR systems, EMA and gGastro, adapt to user practices, increasing adaptability.

ModMed integrates AI technologies, like Medtronic's GI Genius, to improve procedural accuracy.

Upsides

ModMed consistently ranks #1 in G2's 2024 Grid Reports for EHR and RCM software.

Collaboration with Brevium enhances patient re-engagement, boosting retention in gastroenterology practices.

Appointment of Dan Costantino as CISO strengthens cybersecurity, crucial for healthcare data protection.

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