Customer Success Manager (USA Only - 100% Remote)

United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

CRM Software, SaaS, Small Business ServicesIndustries

Requirements

Candidates must have at least one year of experience in a customer success role within B2B SaaS. Preference will be given to those with frontline sales experience or experience with CRM platforms or sales enablement tools. Familiarity with sales tools or firsthand sales experience is preferred. Candidates must be clear, precise communicators, energized by working independently in a fast-paced environment, able to build rapport quickly, highly emotionally intelligent, and experienced working in a startup, ideally remotely. Candidates must be physically based in the U.S. and proficient in English, with preference for ET, CT, MT, and PT time zones.

Responsibilities

The Customer Success Manager will drive retention and growth among new customers by acting as a consultant and setting them up for success on the platform. Responsibilities include proactively reaching out to new customers to book account reviews, helping them build strong sales processes, virtually training and onboarding customers, researching to identify high growth and at-risk customers, communicating effectively via multiple platforms, working closely with Success and Sales teams, identifying expansion opportunities and upsells, hosting and managing recurring office hours, group trainings, and interactive demos, and identifying customer content needs to create FAQs, white papers, and videos.

Skills

Customer Success

CRM

Sales Processes

Customer Retention

Communication

Time Management

Problem-Solving

Close

CRM platform for startups and SMBs

About Close

Close provides a customer relationship management (CRM) platform tailored for startups and small to medium-sized businesses (SMBs). The platform enhances communication and minimizes manual data entry, allowing sales representatives to work more efficiently. Close's features include a user-friendly interface and automation tools that aim to double the productivity of sales teams. Unlike many competitors, Close operates on a subscription-based model and is a bootstrapped, profitable company with a fully remote team of around 90 employees. The company prioritizes autonomy and asynchronous communication, enabling team members to work from anywhere. Close's goal is to create a desirable work environment while maintaining transparency and investing in team growth, all while focusing on productivity and quality without micromanagement.

Toronto, CanadaHeadquarters

2013Year Founded

$243.2KTotal Funding

SEEDCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

PTO

Family leave

Medical, dental, & vision coverage

401k with 6% match

Company goal-based bonus

Coworking stipend

Paid 4-week sabbatical

Flexible working hours

Risks

Emerging competitors like Celestia could threaten Close's market position.

Innovative platforms like Loft may raise CRM expectations in related industries.

Diversification trends in adjacent markets may pressure Close to expand offerings.

Differentiation

Close offers a user-friendly interface focused on sales productivity and automation.

The company operates with a 100% remote team, emphasizing asynchronous communication.

Close is bootstrapped and profitable, maintaining autonomy and transparency in operations.

Upsides

Increased CRM adoption due to remote work trends benefits Close's market position.

AI-driven automation tools align with Close's focus on reducing manual data entry.

The CRM market's projected growth offers significant opportunities for Close.

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