Customer Success Manager [US Shift] at MindTickle

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Technology, Revenue EnablementIndustries

Requirements

3+ years of experience in Customer Success or relevant customer-facing roles
Ability to thrive in a dynamic, fast-paced environment where change is the only constant
Experience forging relationships with senior-level stakeholders; understanding business goals, strategic plans, metrics, and challenges; collaborating on solutions
Experience in managing multi-group or global accounts that have several internal/external stakeholders
Highly analytical and experienced in working with data-driven dashboards and reports
Skilled communicator with excellent writing and verbal communication skills
Project management experience, including coordinating cross-team initiatives and ensuring timely, high-quality delivery of customer outcomes
Experience with Professional Services and implementation, aligning service delivery, success metrics, and value realization for enterprise clients
Proactive and consultative approach, skilled in discovery and whitespace analysis to identify expansion opportunities and deliver strategic recommendations
Preferred Qualifications
Previous SaaS experience
Experience in the Sales Enablement Industry
Adept in technical knowledge with the ability to understand the tech stack of customers, with experience in Salesforce and other customer-facing tools

Responsibilities

Deep understanding of the Software as a Service (SaaS) space
Solid Mindtickle product knowledge and deep understanding of how the Mindtickle platform can be deployed to support a variety of use cases
Managing clients - driving adoption and outcomes leading to renewals, expansion, and advocacy across your portfolio
Building relationships and ongoing communication with senior-level stakeholders to understand their business needs and desired outcomes and to showcase the impact of MindTickle on their strategic initiatives
Advising on strategic and program planning to ensure ongoing usage, further adoption, and alignment of MindTickle with business needs
Weekly tracking and monitoring of client usage, milestones, value, and health metrics; proactively intervening as needed
Showing customers how MindTickle features are used as they explore new use cases post-onboarding
Conducting business reviews of activity, outcomes, data insights, and value
Keeping clients informed about product enhancements and advocating for their product needs as an internal champion
Recommending and selling add-on Professional Services as needed to improve the customer’s use of MindTickle
Overseeing customer-driven product enhancements and interfacing with the client and MindTickle Product Management
Keeping the MindTickle team (CSM, Sales, Professional Services, Tech Support) aligned to deliver exceptional customer experience

Skills

SaaS

Customer Success

Account Management

Client Relationship Management

Metrics-Driven Analysis

Customer Health Monitoring

Business Reviews

Product Adoption

Stakeholder Communication

Renewals

Expansion

Usage Tracking

MindTickle

Sales readiness and enablement platform

About MindTickle

MindTickle provides sales readiness and enablement solutions through a platform that focuses on training sales teams using micro-learning, social interactions, and gamified methods. The platform delivers small, digestible learning content that engages users and enhances their training experience. MindTickle caters to a diverse range of clients, from small businesses to large enterprises, particularly in customer-centric industries like MedTech and technology. Unlike many competitors, MindTickle offers a subscription-based software as a service (SaaS) model, allowing clients to access their tools based on user needs and service levels. Key features of the platform include virtual coaching tools, data-driven insights, and readiness assessments, all aimed at improving sales skills and customer interactions. The company's goal is to continuously enhance sales capabilities and ensure teams are well-prepared to deliver exceptional customer experiences.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$273.6MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

501-1,000Employees