Customer Success Manager - Transporation at Flip

Sheffield, England, United Kingdom

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

TransportationIndustries

Requirements

Lead product implementation (often before the sale is closed), including setting up integrations, product configurations, and training the customer how to use it
Help sales win by getting new customers to success on their most important metrics FAST
Build deep lasting relationships, meet regularly with customers and communicate constantly over slack, text, in person, etc (and email too)
Help shape the product by deeply understanding the customer and their business, as well as our product, to spot gaps and opportunities
Collaborate with marketing to bring new customers into our community and help them share their story
Become obsessed with Transportation/Taxi/Cab customer experience/support
Go above and beyond consistently
Looking to go all-in, learn a lot, and do the best work of your career (so far!)
Communicate well, embrace ownership, speed, & occasional (frequent) uncertainty
Eager and willing to support your teammates

Responsibilities

Represent the brand at the most critical moment in the customer journey, leading the product implementation, and owning the relationship thereafter
Expand into earlier parts of the sales process, including running product demos, showcasing new features, and navigating the transportation portal
Be the most impactful product in customers’ tech stack, their favorite vendor to work with, and give them a microphone to share their story in the community
Build in-person relationships and deeply understand customers’ business as a strategic thought partner
Help customers connect with others in the community and solve problems beyond the product scope
Foster deep partnerships that compound in value over time
Own customers as the most valuable asset

Skills

Key technologies and capabilities for this role

Customer SuccessAccount ManagementProduct ImplementationProduct DemosSales ProcessRelationship ManagementTransportation

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role is onsite Monday through Friday in Sheffield, UK.

What is the salary for this Customer Success Manager position?

This information is not specified in the job description.

What are the key responsibilities of this role?

Key responsibilities include leading product implementation like setting up integrations and training customers, building deep relationships through regular communication, helping sales achieve quick success on metrics, shaping the product by identifying gaps, and collaborating with marketing for community engagement.

What is the company culture like at Flip?

Flip emphasizes building deep partnerships with customers, in-person relationships, constant improvement, winning in tough moments, strategic customer understanding, and long-term value, with a high-energy environment where the team is the best thing they've built and many say it's their favorite place to work hardest.

What makes a strong candidate for this Customer Success Manager role?

Strong candidates excel at leading implementations and integrations, building lasting customer relationships through multi-channel communication including in-person, deeply understanding customer businesses to shape product improvements, and thrive in a high-impact, fast-paced team environment.

Flip

E-commerce platform for diverse products

About Flip

Flip.shop is an e-commerce platform that focuses on enhancing the online shopping experience for consumers who value quality and authenticity. The platform offers a wide variety of products, including home goods, beauty items, furniture, wellness products, pet accessories, and more. Users can engage with the community by rating reviews from other shoppers, which helps maintain high standards and transparency. This feature encourages honest feedback through authentic video reviews that highlight both pros and cons of products, reducing the likelihood of fake reviews. Additionally, Flip.shop provides fast and free shipping, which is a significant draw for customers. The company's goal is to create a trustworthy shopping environment that prioritizes customer satisfaction and community integrity.

Los Angeles, CaliforniaHeadquarters

2019Year Founded

$229.3MTotal Funding

SERIES_CCompany Stage

Consumer Software, Consumer GoodsIndustries

201-500Employees

Benefits

Paid Vacation

Company Equity

Risks

'Deinfluencing' trends may undermine Flip's focus on authentic reviews.

Unicorn valuation may increase investor pressure for rapid growth, affecting core values.

Reliance on AppLovin's AXON technology poses risks if partnership faces challenges.

Differentiation

Flip emphasizes authentic user-generated content, enhancing trust and loyalty.

Flip's fast and free shipping meets high consumer expectations for quick delivery.

Flip's community-driven review system ensures transparency and integrity.

Upsides

Flip's partnership with AppLovin boosts targeted and effective marketing strategies.

Recent $144 million funding positions Flip for expansion against Amazon and TikTok.

Flip capitalizes on 'deinfluencing' by promoting unbiased reviews.

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