Customer Success Manager, SMB (Japan & Korea) at Similarweb

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Digital Analytics, SaaSIndustries

Requirements

Solid understanding and experience in digital marketing
3+ years experience in a client facing customer success role, preferably in a SaaS company with planning and execution capabilities
3+ years experience in an analytical/consultative role in digital marketing (SEO, PPC, media planning)
Full fluency speaking Japanese and professional Korean speaking are required
Solid relationship-building skills – the ability to quickly build rapport and establish trust (both internally and with clients)
Analytical and consulting mindset with the ability to quickly discover, digest, and identify solutions to problems
Strong presentation and storytelling skills when it comes to analyzing data to share meaningful insights
Team player who can collaborate effectively with colleagues and business partners with a strong customer focus
Self-motivated, proactive, ownership mindset and results-oriented
Willingness to use English at work (read and spoken)

Responsibilities

Being the primary point of contact for all users on the account, responsible for identifying the client’s pain points and defining client success
Responsible for onboarding, training, boosting engagement, and evangelizing Similarweb and all our offerings
Act as a trusted partner and advisor to the client, providing guidance and support throughout our journey and partnership
Manage and expand long-term customer relationships, and ensure account longevity and renewals
Identify and mitigate account churn risks, implementing proactive measures to retain customers and enhance their experience
Ensure our clients are engaged with the platform, taking action based on our data-driven insights and understanding the value it brings them towards achieving their business goals
Support in uncovering and identifying upsell opportunities during the customer’s lifecycle
Develop strong subject matter expertise across all Similarweb solutions

Skills

Key technologies and capabilities for this role

Customer SuccessDigital MarketingData AnalysisClient OnboardingAccount ManagementCustomer EngagementConsultative SellingProduct ExpertiseRelationship Management

Questions & Answers

Common questions about this position

What is the location requirement for this Customer Success Manager role?

The role is based in Tokyo.

What language skills are required for this position?

Full fluency speaking Japanese and professional Korean speaking are required.

What experience is needed for this Customer Success Manager job?

Candidates need 3+ years in a client-facing customer success role, preferably in SaaS, 3+ years in an analytical/consultative digital marketing role (SEO, PPC, media planning), and solid understanding of digital marketing.

What does the company culture at Similarweb feel like?

Similarweb features bright, curious, practical, and good people working alongside global teams.

What makes a strong candidate for this role?

A strong candidate has a background in digital marketing, data, and customer success, with solid relationship-building skills to act as a trusted advisor and drive client adoption and retention.

Similarweb

Digital data analytics platform for businesses

About Similarweb

Similarweb offers a digital data platform that provides insights into online activity for various stakeholders, including customers, partners, and competitors. The platform collects and analyzes data to help businesses understand their market position and make informed decisions. Users can access detailed analytics that reveal trends and performance metrics, allowing them to strategize effectively. Unlike many competitors, Similarweb focuses on delivering a comprehensive view of digital interactions, which helps clients identify opportunities for growth and profitability. The goal of Similarweb is to empower businesses with accurate digital data to enhance their competitive advantage.

New York City, New YorkHeadquarters

2007Year Founded

$229.3MTotal Funding

IPOCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Professional Development Budget

Risks

Emergence of decentralized platforms like Bluesky may impact demand for centralized analytics.

Rapid growth of AI-driven platforms may shift focus from traditional web analytics.

Secondary offering of shares at a lower price could affect investor confidence.

Differentiation

Similarweb offers a comprehensive view of digital activity across multiple stakeholders.

The platform provides actionable insights for businesses to gain a competitive edge.

Similarweb is trusted by high-profile clients and listed on the NYSE as SMWB.

Upsides

Increased demand for digital market intelligence tools due to rapid platform growth.

Recognition as Alternative Data Provider of the Year highlights industry leadership.

Strategic collaboration with You.com expands reach in AI-powered productivity solutions.

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